Technical Support Specialist

Technical Support Specialist

As a Technical Support Specialist you will be responsible for providing first level software and hardware technical support to all credit union employees.

Responsibilities

What you'll do :

• Provide support to credit union employees on all information technology related issues. This requires carrying a cell phone and working some non-traditional hours.
• Log details of support provided in the service desk ticketing system for problem resolution tracking and knowledge base creation.
• Provide first-level troubleshooting for desktops, laptops, printers, and mobile devices.
• Assist with password resets, account access, and basic application support.
• Create, modify, and terminate user accounts in accordance with company policies.
• Perform hardware, software installations, moves, additions and changes for PCs and related peripherals.
• Maintain a thorough knowledge of all software solutions offered by FORUM Technology. Provide input to the development team regarding experience gained from use and support of FORUM Technology software products.
• Maintain a basic knowledge of all software products and hardware used by FORUM Credit Union including proficient skills in the following : Microsoft Office, Windows Server Administration and Operating Systems and phone system administration.

This Job Might Be For You If :

Qualifications

What We Are Looking For :

Employee Perks :

Please note : A criminal background screen will be conducted upon hire.

FORUM Credit Union values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.