Warranty Resolution Specialist

Warranty Resolution Specialist

Join us to create change and have an impact in homes around the world.

At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

This position will be based in the Charlotte, NC HQ; hybrid work policy model.

All About the Role :

We are looking for a Warranty Resolution Specialist to join our team. In this role, you will serve as the primary contact for sales and service teams to resolve warranty-related issues. You'll balance customer satisfaction with company policies by providing timely, accurate resolutions, documenting outcomes, and identifying trends for long-term improvement. This role is ideal for someone with experience in customer service or claims who thrives on problem-solving and cross-functional collaboration.

Key Responsibilities :

• Act as the main point of contact for sales and service teams to resolve warranty concerns
• Collaborate with internal teams to investigate and resolve warranty claims promptly
• Provide claim resolutions that align with company policies while maintaining customer satisfaction
• Identify recurring warranty trends and recommend process improvements
• Maintain accurate documentation of warranty cases and resolutions
• Escalate and communicate high-priority issues to leadership for timely action
• Manage multiple priorities effectively in a fast-paced environment

Minimum Qualifications :

Benefits highlights :

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through hrsnorthamerica@electrolux.com . The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.