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Restaurant Technology Integration Specialist

Restaurant Technology Integration Specialist

ABC Franchise GroupBoca Raton, Florida, United States
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Position Summary :

We are a multi-concept Franchisor seeking a highly organized and detail-oriented professional to lead and support the successful onboarding of new restaurant locations from pre-opening through post-opening operations. This role serves as the central point of contact between the corporate team and each new restaurant, ensuring all food, beverage, and technology systems are fully implemented, tested, and functioning by opening day.

The ideal candidate thrives in fast-paced environments, has strong cross-functional coordination skills, and can manage timelines and deliverables across multiple systems, including POS (Toast), third-party delivery platforms, restaurant mobile app integrations, and digital menu boards.

Key Responsibilities :

Pre-Opening (Planning & Setup) :

  • Partner with Operations teams to onboard and finalize all food and drink menus for each new location.
  • Work closely with vendors and supply chain to confirm item availability, pricing, and order guides.
  • Coordinate and input all menu data into Toast POS and third-party delivery platforms (Uber Eats, DoorDash, Grubhub, etc.).
  • Collaborate with Marketing and Creative to align menu formats and content for mobile apps and digital menu boards.
  • Ensure restaurant-specific modifiers, pricing, photos, and categories are properly programmed into all platforms.
  • Support initial training and testing of the tech systems (POS, tablets, displays) prior to opening.
  • Implement all integrations required for Altametrics and ExpandShare prior to opening

During Opening (Execution & Troubleshooting) :

  • Serve as the point of contact on-site or virtually for technology launch during soft opening and grand opening periods.
  • Troubleshoot issues with POS integrations, app syncs, menu discrepancies, or delivery platform errors.
  • Partner with restaurant teams to ensure all FOH and BOH systems are functioning and aligned with operations.
  • Monitor early ordering data and ensure orders are flowing properly through all digital and tech platforms.

    • Post-Opening (Support & Transition) :

  • Conduct post-opening audits to confirm correct item availability, pricing, taxes, and fees across platforms.
  • Transition ongoing system maintenance responsibilities to store-level or regional support teams.
  • Gather feedback from restaurant management to continuously improve future openings and system rollouts.
  • Provide documentation and training materials for future use.

    • Required Qualifications :

  • 3+ years of experience in restaurant operations, restaurant openings, or POS / technology onboarding
  • Hands-on experience with Toast POS required
  • Experience with third-party delivery integrations
  • Familiarity with digital menu board platforms and restaurant mobile apps a plus
  • Excellent project management and cross-functional communication skills
  • Ability to manage multiple timelines and adapt to evolving priorities
  • Proficiency in Excel / Sheets, project tools, and menu building systems

    • Ideal Candidate Traits :

  • Resourceful, highly organized, and detail-driven
  • Operates well under pressure and thrives in opening environments
  • Comfortable with both back-of-house and front-of-house operations
  • Strong communicator and cross-functional team collaborator
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    Technology Specialist • Boca Raton, Florida, United States