Remote Response Associate, Roadside Assistance Customer Service Representative

About Agero :

Wherever drivers go were leading the way. Ageros mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology strengthening our clients relationships with their customers. As the #1 B2B white-label provider of digital driver assistance services were pushing the industry in a new direction taking manual processes and redefining them as digital transparent and connected. This includes : an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers insurance carriers and many others. Managing one of the largest national networks of service providers Agero responds to approximately 12 million service events annually. Agero a member company of The Cross Country Group is headquartered in Medford Mass. with operations throughout North America. To learn more visit For technical and other select roles your first day will be spent at our HQ in Medford MA to facilitate a smooth onboarding experience. Willingness to travel is required as you may need to attend on-site team meetings from time to time.

NOW HIRING!

Remote Response Associates Roadside Assistance

We are currently hiring for Remote Response Associates to take inbound calls in our Roadside Assistance this role you will be the first point of contact for customers experiencing vehicle breakdowns or other roadside emergencies. Youll provide calm empathetic support dispatch service providers and ensure customers feel safe and supported.

• Start Date : Monday December 8th 2025
• Training Schedule : 1 : 00 pm to 9 : 30 pm EST M - F for 2 weeks on Zoom.
• Production Schedules : Mid shifts and Evening shifts available. Full time only.
• Pay : $16.25 per hour bonus opportunities
• Bring-Your-Own-Device (BYOD) : You will be required to provide your own compatible computer and equipment for this role.

About the Role

As a Response Associate youll manage a wide range of emergency roadside situationsfrom flat tires and dead batteries to lockouts and mechanical failures. Customers may reach out feeling stressed or unsafe and your role is to provide calm empathetic guidance every time.

Youll act as a lifeline for customers coordinating with service providers like tow trucks locksmiths and jump-start teams while ensuring timely updates and reassurance. Your work directly impacts customer safety satisfaction and Ageros reputation as a trusted roadside service provider.

What Youll Do

Your Impact

What Were Looking For

Position Requirements

Remote Technology Requirements

To succeed in this remote role associates must have their own compatible home equipment. All devices will be verified through a short system compatibility test during the hiring process.

Required Equipment & Specs :

Not Allowed :

Important : All software must be installed on your physical machine not accessed through hosted PC services. If multiple Agero employees are using the same household network please let us know -additional information may be requested. Access via a public VPN service is strictly prohibited. If you are subscribed to any VPN privacy or proxy services they must be disabled while working.

Pay and Benefits

We believe in rewarding your work with fair pay great benefits and opportunities to grow.

Pay : $16.25 per hour

Medical Dental and Vision insurance

Please Note : Actual salaries may vary and may be above or below the range presented based on various factors including but not limited to work location experience job related skills and relevant training and education.

Training and Schedules

Your success starts with paid training and a clear path forward.

Start Date : This role is expected to start on Monday December 8th 2025

Training Schedule : 1 : 00 pm to 9 : 30 pm EST Monday through Friday for 2 weeks on Zoom

Production Schedules : Full-time only.

We are currently hiring for the following shifts :

100% Attendance during training is required for success . Your performance will be assessed throughout training and youll also have opportunities for cross-training to expand your skills and advance your career.

Hiring Remotely in : AL AZ FL GA MS TN and VA

Last day to apply : Friday 11 / 21 / 2025 at 5 : 00 pm EST.

Life at Agero :

At Agero youll find a workplace where your unique perspective is not just welcomed its celebrated. We believe that our differences make us stronger and were committed to creating an environment where every employee feels a sense of belonging. If youre looking for a company that values your individuality provides opportunities for growth and champions open communication Agero is the place for you. Join our team and help us drive the future of driver assistance while experiencing a workplace where you can truly thrive.

Benefits Built for Well-being :

Ageros innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being encourage personal development and ensure financial stability. Our benefits include :

For Contact Center Roles : Accrual of up to 3 weeks Paid Time Off per year paid sick leave and ten paid holidays annually.

Join Agero and experience a workplace that invests in your success both personally and professionally.

Required Experience :

IC

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Hourly

Experience : years

Vacancy : 1