Our client is looking for an Order Management Analyst at Sunnyvale, CA (Hybrid) It's a Full Time / Long Term Contract opportunity.
Job Title : Order Management Analyst
Location : Sunnyvale, CA (Hybrid 3 days onsite 2 days remote per week)
Duration : Full Time / Long Term Contract
Shift Timings : Monday - Friday (8 AM - 5 PM PST)
Job Description : Job Summary :
- We are seeking a detail-oriented and proactive Order Management Analyst to drive order management excellence and oversee the successful execution of the end-to-end order management process.
- This role ensures customer orders are processed accurately, efficiently, and on time while coordinating closely with internal teams - such as Channel Operations, Logistics and Fulfillment - and external teams - such as client's customers.
- Reporting to the Source to Cash Solutions Manager, the Order Management Analyst position is a complex and high-impact role requiring an individual who can effectively navigate intricate supply chain problems through cross-functional collaboration, hands-on data analysis, and system management to ultimately deliver results with a tenacious passion for doing "what it takes".
Responsibilities :
Responsible for all activities required to validate, book, and release all customer orders (Retail, Distributor, Commercial, etc) through to Third Party Logistics providers (3PLs)Oversight of orders, managing resources to drive orders through our supply chain and systems on-time. Understands account management processes and customer policies in order to ensure successful order management executionCoordinate with Channel Operations, Logistics, Fulfillment, and Accounts to ensure smooth order fulfilment.Accountable for reporting and analysis, driving corrective action, and presenting regional Inventory Operations key metrics and targets such as OTD and OTIFLeads and supports warehouse capacity planning, including short- (8-week), medium- (26-week), and long-range (52-week) planningLeads and supports continuous improvement projects to ensure optimal execution and on-time deliverySupport system updates, data integrity, and order-related reporting in ERPMinimum Qualifications :
Prior experience supporting B2B customers and order management activitiesKnowledge of end-to-end supply chain, supply planning, third party logistics providers management and outbound distributionAdvanced knowledge in Excel, including experience to create and manipulate complex spreadsheets, experience with pivot tables and other intricate modelingExperience with engaging with and extracting data from ERP systems (specifically regarding inventory transactions and order management)Effective communication skills with a proven experience to effectively manage and build relationships with stakeholders. Experience to effectively and assertively convey information and ideas to both internal and external teams at all levelsProven experience in utilizing fact-based analysis and rational thinking to influence and drive decision-makingDemonstrated experience to prioritize and multi-task in a fast-paced environment while maintaining a proven sense of urgency, accuracy, and follow-throughPreferred Qualifications :
University BS or MS in supply chain, industrial engineering or related fieldExperience in close engagement and management of third party fulfilment partners.Knowledge of Oracle or other ERP systemsExcel proficiency including pivot tables and v-look ups5+ years of experience in relevant Planning, Logistics or Fulfillment Operations role, preferably in Consumer ElectronicsExperience with queries, SQL, or VBA MacrosLooking forward for your reply.