Field Operations Technician

You are a skilled Field Operations Technician with over five years of experience working in telecommunications and utilizing your technical background to work on restoration activities preventative maintenance and installation. Your emphasis on building trust with clients and providing a best-in-class approach to customer service will be the foundation for success. You will perform installation repair configuration and testing of moves additions changes and disconnects (MACD) on various Nokia Infinera and Ciena equipment. Additionally you will work with similar products to support customer optical electrical voice and data services. Lastly you will test circuits using optical time domain reflectometers (OTDR).

As a Field Technician you will be part of a dynamic customer-focused culture that provides the opportunity to work in a self-managed work environment by performing installations and repairs of telecommunications services.

Apply today to join the Ledcor Technical Services team!

Essential Responsibilities :

To provide an elite customer service experience to all

Ability to de-escalate customer concerns in a professional manner

Working on-site at customer locations to perform installation and repair of internet copper and fiber cabling rack mounted routers and demarcation extensions

To identify analyze and provide solutions to technical issues such as install cable runs swap out cards install data circuits for internet connections

To maintain and adhere to Ledcors safety program with the use of all vehicles tools and equipment

Qualifications :

Five plus years of experience in telecommunications business installation and service for electronics appliances security and / or cabling

A positive can-do attitude and customer focused approach that will enable you to deal with challenging situations with integrity empathy and sincerity

Degree or diploma from a technical college would be preferred

Strong knowledge of Microsoft Office suite

Experience working in the field independently and thriving in a dynamic environment

Clear and efficient verbal and written communication skills

Work Conditions :

On-call evening and weekend work required

Will be expected to travel with a company provided vehicle

Will be asked to meet the physical requirements of the position which involves sitting standing bending climbing lifting (up to 50 pounds) working at heights and in confined spaces such as attics and crawl spaces as well as in all types of weather conditions (that are deemed safe)

Additional Information

Ledcor Technical Services (LTS) designs builds and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction maintenance and service installation and repair.

Ledcor has been recognized as a Top 100 Inspiring Workplace in North America.

Our competitive total rewards package provides compensation and benefits that support your physical mental and financial well-being. We offer exciting challenging work with opportunities to develop your skills and knowledge.

Employment Equity

At Ledcor we believe diversity equity and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals regardless of race color religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. For more information about Ledcors Inclusion and Diversity initiatives please visit our I&D page . Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email .

All applicants must be able to show proof of eligibility to work in the United States.

Ledcor participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. E-Verify is a registered trademark of the U.S. Department of Homeland Security

Link to : Experience :

IC

Key Skills

Computer Hardware,Customer Service,Hand Tools,Computer Networking,Field Service,POS,Windows,Mechanical Knowledge,Service Technician Experience,Merchandising,Project Coordination,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 9 - 9