Hotel Front Desk Agent

The Inn At MeadowbrookPrairie Village, KS, US

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Hotel Front Desk Agent - PM $17 / hr

We are searching for an enthusiastic, service-focused Hotel Front Desk Agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Compensation :

17 hourly + yearly bonuses

Responsibilities :

Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Perform regular bookkeeping duties : make sure hotel guest information is current and correct
Work with the housekeeping staff to ensure rooms are ready for new guests
Field customer complaints when necessary
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Provide superior customer service through every guest encounter
Always be smiling, helpful, and have a positive, can-do attitude

Qualifications :

Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

Must have graduated high school, received a GED or equivalent

Has experience answering telephone calls and troubleshooting stressful situations

Have superb communication skills and multitasking skills

Working knowledge of Microsoft Office

32-40 hours per week position, and must be able to work any nights and weekends

Typical schedule is 3 pm-11 pm. There may also be some 7 am-3 pm shifts

Opportunity for a 40-hour 4-day work week after 90 days

About Company

The Inn at Meadowbrook is an independent 54-room boutique Hotel and Luxury Inn, nestled on the edge of an eighty-acre park and surrounded by mature trees, winding paths, and tranquil lakes.

Enjoy a work environment where you are given the tools, training, staffing, and support to be your best! Be part of a 5-star rated team (check our online reviews!).

Medical, Dental, and Vision options. 401(k), Short-term, Long-term Disability, and Life Insurance, 2 weeks paid vacation. Yearly pay raises. Twice a year bonus.

www.innatmeadowbrook.com

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Hotel Front Desk Agent • Prairie Village, KS, US