IT Tech Specialist

Duration 6 month(s)

Work Type : Onsite

Summary

Onsite bilingual IT technician to support both office staff and retail store teams. You'll provide hands-on technical support, manage IT equipment, and troubleshoot issues related to hardware, software, network, SAP, and point-of-sale (POS) systems.

Responsibilities

• Support office and retail staff with day-to-day IT issues.
• Troubleshoot desktops, laptops, printers, phones, and POS terminals.
• Set up and configure new equipment (PCs, monitors, scanners, registers, etc.).
• Install and maintain software, OS updates, and security patches.
• Handle SAP user issues (e.g., access, printing, basic errors).
• Troubleshoot POS devices, receipt printers, scanners, and payment terminals.
• Ensure network connectivity (wired and wireless) is stable and functional.
• Maintain accurate IT asset inventory and documentation.
• Support new hire onboarding and terminations (hardware, accounts, access).
• Manage tickets through the helpdesk system and escalate when needed.
• Work with vendors for equipment repair or service coordination.

Requirements