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Business Process & Training Manager

Business Process & Training Manager

Fun Town RVFort Worth, TX, US
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Fun Town RV Business Process & Training Manager Opportunity

Founded in 2010, Fun Town RV (FTRV) has grown into Texas's largest RV chain, operating 36 locations and planning to expand. We provide excellent customer service and offer top RV brands for less, backed by a rigorous 100+ point inspection process on every RV we sell. At Fun Town RV, we prioritize hiring candidates who are honest, accountable, positive, and passionate about exceeding expectations. If you're seeking a dynamic career with growth potential and competitive earning opportunities, we encourage you to apply!

Ready to join a fast-paced, rapidly growing organization where your ideas, skills, and leadership can directly shape the Employee and Customer experience? At Fun Town RV, we're not just selling RVs we're evolving how an entire industry works. And we want passionate, driven leaders like you to help us build what's next.

As our Business Process & Training Manager, you'll be at the forefront of operational transformation, leading initiatives that elevate our processes, empower our Associates, and improve collaboration across our field and corporate teams. If you thrive on solving problems, love creating structure from chaos, and want to drive lasting change, this is your opportunity.

Key Responsibilities

Operational Process & Workflow Improvement

  • Lead enterprise-wide operational improvement projects focused on scalability and efficiency
  • Collaborate with leadership and field operations to enhance system adoption and process consistency
  • Support resource optimization initiatives including labor scheduling and task management

Training Strategy & SOP Development

  • Develop and maintain standard operating procedures, process documentation, and training resources
  • Design structured learning journeys for all store-level roles
  • Provide guidance and mentorship on process execution and compliance

    • Learning System & Communication Management

  • Oversee company-wide training and internal communications related to operational updates
  • Lead evaluation, selection, and implementation of a new Learning Management System (LMS)
  • Maintain and improve intranet (Town Hall) as a centralized hub for training and SOPs

    • Project Leadership & Change Management

  • Manage rollout of major initiatives across multiple departments and locations
  • Track KPIs, create post-project analyses, and implement continuous improvement practices
  • Partner with cross-functional teams to drive accountability and alignment on strategic goals

    • Team & Culture Development

  • Act as a change agent and coach across field and corporate teams
  • Ensure all training and improvement efforts support the broader employee experience
  • Champion a culture of learning, innovation, and operational excellence
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    Manager Training • Fort Worth, TX, US