Sr. Manager, Business Operations

SAMSUNG6625 Excellence Way, Plano, TX, USA

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Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions, and network systems. For more than four decades, Samsung has driven innovation, economic growth, and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services, and AI technology, we’re creating smarter, sustainable, and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com / us.

People| Excellence | Change | Integrity | Co-prosperity

Role and Responsibilities

The Sr. Manager, Business Operation is responsible for ensuring that product availability aligns with forecasted demand, both in the mid-term and long-term. This position requires strong collaboration with Sales, Product, and Operations teams to generate accurate forecasts and effectively manage demand across all HHP product categories. The Sr. Manager will be instrumental in driving demand planning, conducting in-depth data analysis, generating insightful reports, and implementing strategies to maximize sales while ensuring efficient supply chain management.

Role & Responsibilities

Demand Forecasting :

Develop and maintain accurate sales forecasts for various timeframes, including short-term, mid-term, and long-term, utilizing a diverse range of forecasting methodologies.
Analyze historical sales data, conduct thorough market research, analyze competitor activities, and identify key trends that influence demand.
Incorporate seasonal fluctuations, promotional activities, and other relevant factors into demand forecasts.
Regularly review and update forecasts based on actual sales data and prevailing market conditions.
Conduct strategic demand managing to maximize supply allocation for launch readiness within limited supply

Inventory Management :

Monitor inventory levels across all sales channels and proactively identify potential stockouts or instances of excess inventory to maximize sales opportunities.

Collaborate closely with operations teams (SCM, Packaging, LPS, PM, etc.) to ensure timely order fulfillment and maintain optimal inventory levels.

Proactive demand operations to zero out part exposure before EOL

Collaboration :

Work closely with sales, marketing, operations, and finance teams to ensure alignment of demand plans with overall business objectives including target plan, market share and KPIs

Communicate demand forecasts and inventory plans to relevant stakeholders on a weekly basis.

Data Analysis & Reporting :

Analyze sales & inventory data, and market trends using data analysis tools.

Prepare regular reports that provide insights into demand forecasts, inventory performance, and KPIs.

Skills and Qualifications

Minimum Qualifications

Bachelor’s degree in Business, Supply Chain Management, Data Analytics and 8+years of experience managing CPFR relationships in the telecommunications, technology, or consumer product goods industries

Advanced proficiency in MS Excel functions, including experience with modeling and data analysis

Ability to work independently in a fast-paced, multi-cultural environment

Effective written and verbal communication at a professional level

May require additional working hours beyond a normal schedule to meet high-stress, time-sensitive deadlines that can be both cyclical and dynamic

Travel up to 15%

Demonstrates a commitment to policies and procedure, which includes attendance, confidentiality, conflict of interest, and ethical responsibilities

LI-RL1

Life @ Samsung -

Benefits @ Samsung -

Regular full-time employees (salaried or hourly) have access to benefits including : Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or om for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

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Operation Manager • 6625 Excellence Way, Plano, TX, USA