Communications Coordinator

Description

Join Our Compassionate Team at ECPC Pain Specialists – Holly Springs!

Job Description

Position : Communications Coordinator (Primary Phones Person)

Location : Holly Springs, NC

Status : Full-Time | Non-Exempt

Department : ECPC Pain Specialists – Administrative

Reports to : Leadership Team

About ECPC Pain Specialists

At ECPC Pain Specialists, we are committed to delivering exceptional care by focusing on what matters most—our patients and each other. Every team member plays an important role in helping patients regain quality of life. Guided by our core values of compassion, integrity, accountability, and teamwork, we foster a supportive environment where your contributions truly make a difference.

About the Role

As the Communications Coordinator (Primary Phones Person), you’ll be the warm, welcoming first contact of our clinic—the first person patients speak with when they call. This is more than just a “phones person”; it’s an opportunity to be a trusted part of each patient’s care journey. You’ll work in a fast-paced, team-focused environment where communication, kindness, and professionalism are key.

What You’ll Do

• Answer incoming phone calls for all four offices and address as needed; promptly respond to voicemails (your work location will be the Holly Springs office)
• Schedule / reschedule appointments and address patient concerns
• Communicate with referring providers and pharmacies
• Manage patient communications via NexHealth and MyAdvice
• Back Up to the Front Desk Associate

Greet every patient with a compassionate and professional attitude

What We’re Looking For

Education & Experience

Skills & Attributes

Core Values We Live By

Benefits

Working at ECPC

This position involves frequent interaction with patients, providers, and clinical staff. You’ll need to be comfortable with periods of standing and walking, and be capable of lifting up to 50 lbs without assistance. Our work can be fast-paced and occasionally stressful, but we always support one another like family.

We believe every team member deserves respect, opportunities to grow, and the chance to be part of something meaningful.

Equal Opportunity Employer

ECAA / ECPC is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, genetic information, disability, or other legally protected status.  This policy extends to all terms, conditions, and privileges of employment, as well as the use of the Company's facilities and participation in all activities sponsored by the Company.

Join Our Team

Ready to make a difference? Apply today and become part of a team that truly cares.