Assistant Manager of Xperience Management

Full-time

Description

JOB SUMMARY :

The Assistant Manager of Xperience Management is a key member of the Xperience Management Department and ensures the delivery of world-class service for games and events at Delta Center and all Smith Entertainment Group venues. The Assistant Manager of Xperience Management will report to the Manager of Xperience Management and will assist in leading a team of Ambassadors to consistently exceed expectations in creating winning experiences and timeless memories. Annual salary is $60000.

DUTIES & RESPONSIBILITIES :

• Actively manage event operations of the Xperience Management Department.
• Assist the Xperience Management team working on NHL events concerts and Delta Center events. Act as the Liason for NBA games and meetings.
• Work directly with the Xperience Managers to staff events accordingly.
• Work closely with a large team of Xperience Ambassadors to ensure guests needs are met.
• Mentor and develop new and current employees.
• Demonstrate a customer-first approach and outstanding service skills that are expected of all team members.
• Ensure that all event scheduling and deployments are completed and updated promptly.
• Complete payroll in a timely manner.
• Collaborate closely with the People and Culture team to conduct hiring events for the Xperience Department.
• Create and implement policies and procedures to maintain high quality service and efficient operations.
• Conduct corrective actions and provide coaching to staff when necessary.
• Represent the Xperience team at games and events.
• Lead special projects and tasks as assigned.
• Operate with an emphasis on safety for employees teams and guests.
• Protect the reputation of the company
• Exemplify Delta Center mission and values : transparent all in community obsessed one team and scrappy
• Must be able to drive a company vehicle
• Other duties as assigned.

COMPETENCIES :

QUALIFICATIONS :

PHYSICAL DEMANDS :

Delta Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us at to request accommodation.

Note : The need may arise to revise supplement or rescind portions of this job description and Delta Center reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.

Required Experience :

Manager

Key Skills

Accounting Software,Time Management,Accounts Administration,Accounts Receivable,Accounts Reconciliation,Administrative Skill,Leadership skills,Accounting & Finance,Accounts Management,Communication,Analysis Skills,Relationship Management,Team Player Spirit,Budgeting Skills,Accounts Payable

Employment Type : Full-Time

Experience : years

Vacancy : 1