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Case Administrator

Case Administrator

Judicial Branch of Arizona - Maricopa CountyPhoenix, AZ, US
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Case Administrator - Special Projects

The Case Administrator - Special Projects works a varied schedule, provides a combination of technical and direct support, and serves as a Positive Growth Facilitator using the Journey.Do (Thrivecast) platform in partnership with ASU Center for Games and Impact. This position emphasizes one-on-one learning modules on topics like substance use as well as making better life choices. In addition, the Case Administrator is also responsible for intake summaries with detained youth, families, their Probation Officers, and others to reflect pre-detainment services and to create service plans while detained, and post-discharge.

The Juvenile Probation Department of the Judicial Branch of Arizona in Maricopa County is dedicated to providing innovative and efficient juvenile justice services grounded in evidenced-based practices and research. These services improve the safety of our community, hold youth accountable through developmentally appropriate orientation, and ensure the public's trust and confidence in the Judicial Branch. Join our Juvenile Probation Department in its mission to promote public safety through positive change as we connect youth to the community and provide opportunities that are delivered with fairness, dignity, and respect.

Position Qualifications

We recognize your time is valuable, so please apply if you meet the following required qualifications :

  • Associate degree in Criminal Justice, Social Services, Behavioral Sciences, or a related field
  • An equivalent combination of post-secondary education or job-related experience may substitute on a year-for-year basis.

Other Requirements :

  • Ability to pass a comprehensive background check.
  • Our Preferred Candidate Has :

  • Experience working with justice-involved youth and youth-based programs.
  • Prior probation or court-related experience.
  • Knowledge, Skills, and Abilities :

    Knowledge of :

  • The Criminal Justice System or the principals of Social Work
  • Computer software including but not limited to word processing, spreadsheets, and database applications
  • Skill in :

  • Working independently and in a team setting
  • Interviewing and obtaining information from clients
  • Oral and written communication
  • Organization and time management
  • Communication and problem solving
  • Ability to :

  • Work in a secure care and community probation setting with staff and youth
  • Communicate effectively both orally and in writing with a wide variety of stakeholders
  • Evaluate and process complex information and recommend appropriate action
  • Work cooperatively and effectively in a team environment
  • Essential Job Tasks

    This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned.)

  • Provides direct support for special project implementation and department-wide rollouts
  • Proficiency in the Journey.do platform to assist youth and staff with platform application as well as technical issues
  • Provides one-on-one support of Journey.do learning modules and story review
  • Handles inquiries from the community and stakeholders and responds timely and appropriately to inquiries to include the Journey.do team (ASU), Public Health, and other applicable agencies
  • Assists in training the probation staff on the Journey.do platform and reports out as needed to members of leadership and other stakeholders
  • Attends, conducts, and participates in program presentations, monthly meetings, and staffing of cases
  • Completes intake interviews and summaries of detained youth
  • Establishes internal and external contacts on behalf of the youth, and their family
  • Coordinates care with Juvenile Probation Officers and community organizations for care during detainment and post-discharge.
  • Maintains accurate and thorough documentation regarding contacts with youth, families, probation officers, internal providers, and community providers
  • Assists with data collection as directed, including daily contacts, activities, internal audits, external audits, and bi-annual data collections
  • Working Conditions :

    While performing the duties of this job, the employee may need to communicate clearly, perceive details of objects that are close by, and maintain various physical positions for extended periods, such as sitting, standing, or walking. The job may involve using hands for tasks such as typing, handling objects, or operating tools, as well as reaching with hands and arms. Occasionally, the employee may be required to move or lift objects weighing up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

    Judicial Branch Human Resources reserves the right to move forward candidates based on the information provided directly on the application. The hiring authority will select the successful candidate based on departmental needs.

    Typically, successful candidates are hired at a salary rate up to the midpoint of the range, based on applicable experience, internal equity, and budgetary allowances.

    All Judicial Branch offers of employment and continued employment are contingent upon passing a thorough background and / or fingerprint check. Applicants must completely and fully answer any questions regarding felony and misdemeanor convictions including any convictions that have been expunged or set aside. Failure to include criminal history information is grounds for termination of an offer and employment. A conviction may not automatically disqualify an applicant.

    The Judicial Branch of Arizona in Maricopa County participates in the State Retirement systems ASRS or PSPRS. As such, mandatory membership for all full-time employees includes payroll deducted contributions consistent with each retirement system's requirements.

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    Case Case • Phoenix, AZ, US