Help Desk Specialist - Associate
Tamayo Federal Solutions LLCNorfolk, VA, USjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionUp to 2 years of experience in IT support or a related field. Familiarity with commonly-used IT concepts, practices, and procedures. Strong communication and problem-solving skills. Ability to follow instructions and work under general supervision. Moderate understanding of IT support functions and tools. Active Secret Clearance is required. Experience with help desk ticketing systems. Basic knowledge of Windows and / or macOS environments. Understanding of networking fundamentals and common enterprise applications.
Job Description
Job Description
Description :
We are seeking a motivated and customer-focused Help Desk Specialist - Associate to join our team. This entry-level role is ideal for individuals with up to 2 years of experience in IT or a related field. The successful candidate will serve as the first point of contact for troubleshooting hardware and software issues, providing technical support to end-users under general supervision.
Key Responsibilities :
- Serve as the initial point of contact for diagnosing and resolving hardware and software issues.
- Respond to user inquiries via phone, email, or chat to resolve basic technical problems related to computers, applications, systems, devices, access, and performance.
- Use knowledge bases and solution databases to research and deliver effective solutions.
- Guide users through troubleshooting steps and provide documentation to prevent future issues.
- Log and track incidents using help desk systems or tools.
- Escalate complex issues to appropriate teams or personnel for resolution.
- Assist with software or device installations and upgrades, user profile setups, and password resets.
- Ensure all service level agreements (SLAs) for response time and quality are met.
- Work under the close direction of senior IT staff and follow established procedures.
Requirements : Qualifications :
Preferred Skills :
serp_jobs.job_alerts.create_a_job
Help Desk Specialist • Norfolk, VA, US