Bilingual Administrator (Spanish)

Source of Hope's mission is to support and enrich the families we serve by providing the highest-quality development services available in a safe, caring, positive, and goal-oriented environment.

This service provides necessary support for the person to remain in His / her own home and / or participate in work or community activities.

We are seeking an Administrator - Home and Community-Based Services to join our team!

Responsibilities :

The Admin will be in charge of and not limited to :

• Managing data in spreadsheets and reports
• Keeping records and reports up to date
• Helping maintain the budget plan
• Organizing and scheduling meetings and events
• Supervising other staff and delegating responsibilities
• Handling technical issues in their area of expertise
• Carrying out clerical duties, including calling clients, answering phones, and preparing documents
• Support submission of documentation to DDD (assemble, send, track)
• Carry the vision and functional objectives of Source Of Hope.
• Other duties as assigned

Qualifications - Required Knowledge and Skills :

1. Administrative & Office Management Skills

Strong organizational skills with the ability to manage multiple tasks and priorities.

Proficient in scheduling, calendar management, and coordinating meetings or appointments.

Accurate data entry and record-keeping abilities.

Ability to maintain physical and digital file systems.

2. Communication & Interpersonal Skills

Excellent verbal and written communication skills.

Ability to interact professionally with clients, families, staff, and community partners.

Conflict-resolution and customer-service skills.

Professional phone and email etiquette.

3. Knowledge of Office Technology

Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and / or Google Workspace.

Comfort using organizational software such as CRM systems, EHR platforms, scheduling tools, or case-management systems (add specific tools your company uses, if any).

Ability to learn new software quickly.

4. Compliance & Documentation Knowledge

(Important for healthcare, home-care, and community support organizations)

Understanding of HIPAA and confidentiality requirements.

Familiarity with compliance documentation, incident reporting, and required client paperwork.

Ability to ensure accurate and timely submission of forms, reports, and audits.

5. Organizational & Problem-Solving Abilities

Strong attention to detail and accuracy.

Ability to analyze information, identify issues, and propose solutions.

Capable of working independently with minimal supervision.

Strong time-management skills.

6. Customer / Client Service Orientation

Ability to provide supportive, respectful service to clients and families.

Experience working in environments supporting vulnerable populations is a plus.

Cultural sensitivity and the ability to interact with diverse communities.

7. Teamwork & Collaboration

Ability to support management, case managers, caregivers, and other staff.

Willingness to assist with tasks outside the job description when needed.

Positive, professional attitude and cooperative work style.

8. Ethical & Professional Conduct

Reliable, punctual, and trustworthy.

Maintains integrity in handling sensitive information.

Demonstrates professionalism in all interactions.

9. Preferred (Not Required) Qualifications

Experience in a healthcare, behavioral-health, social-services, or home-care environment.

Knowledge of Medicaid, insurance billing, or authorization processes.

Bilingual abilities, depending on the population serve d.

About Source Of Hope :

We are dedicated not only to the growth and development of the people we serve, but also to the growth and development of our most important asset... YOU! By accepting this offer of employment, you will join an outstanding local provider and become part of The Source Of Hope Team. I am confident you will find that it is rich with talented individuals like yourself who are dedicated to growing and making a positive difference in the lives of those we serve.

Source of Hope is a place where we ensure the safety of the members we serve, a place where you receive the training and experience to further your careers, and a place where you will find growth, stability, challenge, development, and a sense of purpose.