Member Contact Center Representative

Financial Services Representative

Assists members via telephone or other delivery channels with their financial needs by answering questions, performing financial transactions, resolving issues and providing information to ensure quality service. Timely service the needs of the members and enhance their financial relationships with the Credit Union.

Primary responsibilities and duties include :

• Responsible for providing courteous and efficient service to members and team members over the phone or preferred delivery channel.
• Identify opportunities to promote credit union products and services to retain members and increase wallet share.
• Utilize various computer applications to assist with member support and satisfaction.
• Strive to provide first contact resolution and build lasting member relationships through exceptional service.
• Responsible for maintaining a high level of quality such as member satisfaction, accuracy, phone management and more as defined by management.
• Contribute to unit and corporate goals.
• Assumes additional responsibilities as necessary for the continued growth and advancement of the Credit Union.

Knowledge / skills required :

Minimum requirements :

Base pay : Starting at $19.00 / hour.

Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience.

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.