Office Administrator

Specific Responsibilities :

• Call potential customers to explain the company services and solicit business. Answer the phone, using the Rainbow International phone script, in a courteous manner and ascertain the nature of the call
• Learn our business management software and industry specific programs
• Administrative and management duties as required including data entry, additional responsibilities commensurate with the growth of the organization
• Notify customers about the status of the service call schedule. Make reminder calls the day before work is to be completed. Work with service professionals and customers to maximize customer satisfaction
• Follow up with customers after completion of the work and ascertain if the work has been done to their satisfaction. Solicit additional work and obtain recommendations of potential new customers from the call
• Help implement office and administrative protocols to manage and stay in front of our growth trajectory
• Maintain hard copy and electronic filing system
• Assist in the management of an after-hours answering service to ensure calls are being answered in a polite, courteous manner. Ensure that calls are being routed to the appropriate after-hours technician and that messages are being delivered to the appropriate person in a timely manner
• Post periodic marketing messages and interesting information on the company social media and respond to inquiries from the page, if needed
• Perform other duties as required. These duties may include job functions that are outside the scope of normal job duties

Job Requirements :