Nurse Care Manager

Job Title : Nurse Care Manager

Division : Ambulatory Operations

Work Arrangement : Onsite only

Location : Texas Medical Center, Houston, TX

Salary Range : $79,092 to $98,400

FLSA Status : Exempt

Work Schedule : Monday - Friday, 8 a.m. - 5 p.m.

Summary

The Nurse Care Manager serves as a member of the Care Navigation team serving high-touch Baylor constituents, special patient populations, and corporate clients, facilitating an optimal patient experience. Coordinates full facilitation and case management of incoming patients and bridges communications efficiently between patients, physicians, multiple providers, clinical staff, and external resources.

The ideal candidat must have excellent interpersonal communication skills and have the ability to teach, analyze and problem solve with relative ease. Should also have experience with special patient populations (executives, donors, international patients, and other constituents).

This position is also located at our McNair and Woodlands Campus. Additionally, will work remotely one day a week.

Job Duties

• Provides individualized assistance to patients, families, and caregivers to help overcome health care system constraints and facilitate timely access to quality medical care from screening and management of care.
• Maintains the healthcare management of defined number of patients, identifying gaps in screening and preventive care, coordinating follow-up visits, and regular communication.
• Works closely with physicians in all specialty areas to coordinate patient's care plan communication; works with multidisciplinary team to maintain and implement up-to-date coordinated care plan.
• Obtains medical records, imaging / pathology and insurance information to create single source medical record management for treatment team / patient access.
• Actively involves the patient / family in the plan of care and conducts patient / family education as appropriate.
• Develops relationships with physicians and serves as a liaison between specialty departments and patient's referring physician.
• Provides telephone triage and ensures patients receive the right level of care and best-suited provider in a time frame that is clinically appropriate.
• Models commitment to providing outstanding customer service in a manner that is reflective of our mission, values and customer service standards and to encourage philanthropic support.

Participates in on-call support in once monthly rotations.

Minimum Qualifications

Preferred Qualifications

Work Authorization Requirement :

This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Baylor College of Medicine is an Equal Opportunity / Affirmative Action / Equal Access Employer.

Requisition ID : 23867