Director, IT – Commercial Applications, BI & AIThe Planet Group • Richmond, VA, United States
Director, IT – Commercial Applications, BI & AI
The Planet Group • Richmond, VA, United States
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job_description.job_card.job_descriptionOversee implementation, optimization, and lifecycle management of Veeva CRM and other core commercial platforms. Ensure seamless integration between commercial systems, ERP platforms, data lakes, and third-party data sources. Drive enhancements to support field force effectiveness, omnichannel engagement, and actionable insights for HCPs and patients. Lead BI strategy, including data architecture, visualization tools (e.g., Tableau, Power BI), and self-service analytics capabilities. Develop KPIs and dashboards to monitor commercial performance, market dynamics, and customer engagement. Ensure strong data governance, data quality, and compliance with relevant regulations (e.g., HIPAA, GDPR). Champion the adoption of AI / ML capabilities to improve targeting, forecasting, segmentation, and personalization. Collaborate with data science teams to operationalize predictive and prescriptive analytics solutions. Assess emerging technologies and vendor solutions to accelerate AI maturity across the organization. Bachelor’s degree in Computer Science, Information Systems, or related field; Master’s degree or MBA preferred. 10+ years of progressive IT leadership experience, including at least 5 years within the pharmaceutical or life sciences industry. Proven experience managing commercial applications, BI platforms, and AI initiatives. Deep understanding of commercial pharma operations, data ecosystems, and regulatory environments. Strong vendor management, project delivery, and stakeholder engagement skills. Experience with cloud platforms (e.g., AWS, Azure), data lakes, and modern data stack tools. Familiarity with Veeva CRM, IQVIA data assets, and AI / ML frameworks. Strong change management capability and experience with agile delivery models. Excellent communication, leadership, and influencing skills across all levels of the organization. Upholding strong ethics and integrity under all circumstances. Understanding and adhering to relevant policies and regulatory obligations. Promoting a culture of transparency and speaking up when concerns arise. Maintain a strong commitment to compliance, ethical conduct, and adherence to internal and external policies. Ensure awareness of risk, ongoing oversight, and mitigation within assigned responsibilities.
Title : Director, IT – Commercial Applications, Business Intelligence & Artificial Intelligence
Location : Richmond, VA (Hybrid, 3 days onsite weekly; relocation support available)
ABOUT OUR CLIENT
Our client is a global life sciences organization dedicated to improving patient outcomes through innovative therapies within the pharmaceutical sector. With a strong commitment to advancing treatment and expanding access for patients worldwide, the company continues to invest in its commercial capabilities, digital transformation, and data-driven decision-making. Headquartered in Richmond, VA, our client employs a globally distributed workforce and maintains a mission-centered culture of integrity, innovation, and collaboration.
POSITION SUMMARY
Our client is seeking a visionary and results-driven Director of IT to lead strategy, development, and optimization across Commercial Applications, Business Intelligence (BI), and Artificial Intelligence (AI) . This leader will play a pivotal role in shaping the digital roadmap, modernizing commercial technology platforms, and enabling advanced analytics across Sales, Marketing, Market Access, and Patient Services.
ESSENTIAL FUNCTIONS
Strategic Leadership
- Develop and execute the IT roadmap for Commercial Applications, BI, and AI in alignment with corporate and commercial strategies.
- Partner closely with Commercial, Data Science, and Analytics stakeholders to identify opportunities for innovation and operational excellence.
- Lead cross-functional teams to deliver scalable, secure, and compliant technology solutions.
Commercial Applications
Business Intelligence & Data Analytics
Artificial Intelligence & Advanced Analytics
MINIMUM QUALIFICATIONS
COMPETENCIES / ATTRIBUTES
GUIDING PRINCIPLES & CONDUCT EXPECTATIONS
Employees are expected to demonstrate integrity, ethical behavior, and accountability in alignment with our client’s guiding principles. This includes :
For people leaders, additional expectations include reinforcing risk awareness, fostering team accountability, and modeling a strong Speak Up culture.
COMPLIANCE OBLIGATIONS
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Director Commercial It • Richmond, VA, United States
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