Talent.com
Knowledge Manager/Technical Writer
Knowledge Manager/Technical WriterMaximus • Kansas City, US
Knowledge Manager / Technical Writer

Knowledge Manager / Technical Writer

Maximus • Kansas City, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Description & Requirements

Maximus is looking to hire a Knowledge Manager / Technical Writer.

This position is remote with occasional travel to the work site in Alexandria, Virginia required. The selected candidate must have a Public Trust clearance or be able to successfully pass a government-sponsored Public Trust clearance process.

Essential Duties and Responsibilities :

  • Demonstrate technical research and fix technical issues in computer / operational systems, network, applications, etc.
  • Apply acquired technical skills and knowledge of applicable policies and procedures to complete assigned tasks.
  • Escalate more complex technical issues to more experienced technicians.
  • Participate in special projects as required.

Job-Specific Essential Duties and Responsibilities :

  • Maintains the knowledge base
  • Writes and updates SOP's
  • Updates process documentation
  • Ensures agents have current guidelines and that new policies are updated in workflows
  • Reviews and receives update / change requests from agents or management
  • Works closely with Training and Quality to ensure policies are aligned
  • Other duties as assigned
  • Job-Specific Minimum Requirements :

  • Due to contract requirements candidates must be U.S. citizens without dual citizenship with another country.
  • Additionally, candidates must have an active Public Trust clearance or be able to successfully pass a government-sponsored Public Trust clearance process.
  • High School Diploma or equivalent
  • 2 years of experience in knowledge management and / or technical writing
  • Proven ability to create knowledge articles to assist analysts and specialists.
  • Must be able to travel as needed to work site in Alexandria, VA
  • Minimum Requirements

  • High School diploma or equivalent with 1-3 years of experience.
  • May have additional training or education in area of specialization.
  • Preferred Skills and Qualifications :

  • 2 years experience with DTMO TAC related policies, procedures, nomenclature, and guidelines
  • Experience with DTMO TAC processes, policies and systems
  • Experience writing knowledge articles for DTMO TAC
  • Excellent written and oral communications and presentation skills.
  • Ability to work independently
  • Ability to work in a high paced work environment
  • Ability to hit goals and deadlines
  • #techjobs

    EEO Statement

    Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

    Pay Transparency

    For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

    Accommodations

    Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com.

    Minimum Salary

    31.75

    Maximum Salary

    57.20

    serp_jobs.job_alerts.create_a_job

    Knowledge • Kansas City, US

    Job_description.internal_linking.related_jobs
    Investment Writer

    Investment Writer

    American Century Investment Services, Inc. • Kansas City, MO, United States
    serp_jobs.job_card.full_time
    American Century Investments® is a leading global asset manager with over 65 years of experience helping a broad base of clients achieve their financial goals. Our expertise spans global equities an...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Principal Medical Writer - Regulatory - Oncology - Single Sponsor

    Senior Principal Medical Writer - Regulatory - Oncology - Single Sponsor

    Syneos Health / inVentiv Health Commercial LLC • Kansas City, MO, United States
    serp_jobs.job_card.full_time
    Senior Principal Medical Writer - Regulatory - Oncology - Single Sponsor.Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success.We...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Associate Technical Manager

    Associate Technical Manager

    Mars • Kansas City, Kansas, USA
    serp_jobs.job_card.full_time
    Location : Mars Petcare (Kansas City Mo).This position contributes sound people management technical problem solving and project management skills to protect and manage the factorys building and equ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Youth Community Support Worker

    Youth Community Support Worker

    Cornerstones of Care • Gladstone, MO, United States
    serp_jobs.job_card.full_time
    Kansas City Northland - Gladstone, MO.Youth Community Support Worker.Salary Range : $44,000 - $51,000.Your role will provide community-based services to assigned caseload, utilizing independent judg...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Business Development Director REMOTE

    Business Development Director REMOTE

    Rotech Healthcare Inc. • Stilwell, KS, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Join a Leader in Home Healthcare.As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Technical Account Manager

    Technical Account Manager

    TVH Americas • Olathe, KS, United States
    serp_jobs.job_card.full_time
    Full-time | GemOne | Location - Olathe, Kansas 66062.GemOne is a TECH company within TVH Holding that aims at developing future-proof Smart Telematics solutions for optimal fleet performance manag...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Principal Medical Writer - Submission Docs (2.5 / 2.7.2 / 2.7.3 / 2.7.4) - Oncology - Remote Based

    Principal Medical Writer - Submission Docs (2.5 / 2.7.2 / 2.7.3 / 2.7.4) - Oncology - Remote Based

    Syneos Health / inVentiv Health Commercial LLC • Kansas City, MO, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Principal Medical Writer - Submission Docs (2.Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical,...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Technical Product Manager

    Technical Product Manager

    Multivac USA Inc. • Kansas City, MO, US
    serp_jobs.job_card.full_time
    The Technical Product Manager serves as the subject matter expert for the assigned product line(s) and is responsible for providing pre-delivery technical guidance to Sales, Application Engineering...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    AI Trainer - Content Writer - Flexible Hours

    AI Trainer - Content Writer - Flexible Hours

    Outlier • Olathe, KS, United States
    serp_jobs.job_card.full_time
    Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Investment Writer

    Investment Writer

    American Century Investments • Kansas City, Kansas, USA
    serp_jobs.job_card.full_time
    American Century Investments is a leading global asset manager with over 65 years of experience helping a broad base of clients achieve their financial goals. Our expertise spans global equities and...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Manager, Cloud Architect

    Manager, Cloud Architect

    KPMG • Kansas City, MO, United States
    serp_jobs.job_card.full_time
    Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering re...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Dedicated Writer

    Dedicated Writer

    TradeJobsWorkForce • 64151 Kansas City, MO, US
    serp_jobs.job_card.full_time
    Dedicated Writer Job Duties : Computer with internet access Office 365 or Microsoft Office Suite Mo...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Automotive Service Writer

    Automotive Service Writer

    TradeJobsWorkForce • 64168 Kansas City, MO, US
    serp_jobs.job_card.full_time
    Automotive Service Writer Job Duties : Initiates automotive services and repairs by ascertaining performance probl...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Remote Software Technical Writers - AI Trainer ($50-$80 per hour)

    Remote Software Technical Writers - AI Trainer ($50-$80 per hour)

    Mercor • Lenexa, Kansas, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Role Overview • • Mercor is collaborating with a top-tier developer documentation team to support high-priority technical writing and content validation tasks. This opportunity is ideal for seasoned A...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    QA / QC Document Control Manager

    QA / QC Document Control Manager

    Faith Technologies • Olathe, KS, US
    serp_jobs.job_card.full_time
    QA / QC Document Control Manager I.You've discovered something special.Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy i...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel Certified Occupational Therapy Assistant

    Travel Certified Occupational Therapy Assistant

    Centra Healthcare Allied • 64012, MO, US
    serp_jobs.job_card.full_time
    Centra Healthcare Allied is seeking a travel Certified Occupational Therapy Assistant for a travel job in Belton, Missouri. Job Description & Requirements.Certified Occupational Therapy Assistan...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Technical Account Manager

    Senior Technical Account Manager

    Relativity • Kansas City, MO, United States
    serp_jobs.job_card.full_time
    The Technical Account Management Team proactively supports our customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products.As a membe...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Remote FP&A Manager – AI Trainer ($50-$60 / hour)

    Remote FP&A Manager – AI Trainer ($50-$60 / hour)

    Data Annotation • Kansas City, Missouri
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted