Community Manager ( LIHTC experience)

Overview

Job Title : Community Manager — HUD / LIHTC experience preferred. Employer : Franklin Group.

FLSA Status : Exempt (Salary)

Supervisor :

Senior Community Manager / Portfolio Manager / VP of Community Operations

Summary :

Responsible for the operational and financial aspects of a community and meeting company goals in those areas. Results are achieved by facilitating the optimum performance of the community in areas such as personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, information reporting and compliance with all applicable laws and company policies.

Responsibilities

Operate the community within the financial guidelines and approved budget.

Ensure rents are collected when due, and monies are posted in a timely manner. Issue 5-day notices (Pay or Quit) and evictions.

Work one weekend a month (preferably the first weekend of the month).

Perform physical inspections of the community and verify condition of vacant apartments. Coordinate with maintenance staff to ensure timely recondition of apartments after move-out.

Direct supervision of the office staff and maintenance supervisor; indirect supervision of maintenance operations including maintenance technicians, grounds and housekeeping.

Knowledge of Fair Housing Laws.

Interview, hire and onboard all community team members. Order maintenance uniforms and ID badges.

Maintain a professional appearance and behavior for self and community team members.

Inventory and ordering of all necessary administrative supplies and equipment for the office staff.

Enforce all Company policies and procedures across all departments.

Oversee leasing of the community through supervision of the office and leasing personnel; ensure sales techniques and methods used are effective and professional.

Approve and submit all invoices for payment through Nexus.

Ensure personnel respond to resident requests or complaints in a timely, efficient and courteous manner.

Generate and analyze reports such as Leasing Trends, Financial Performance and Projections, and Occupancy Verifications.

Implement and maintain a resident retention program (e.g., resident referral program or social activities).

Ensure all personnel adhere to OSHA standards and company safety policies.

Report unusual or extraordinary circumstances regarding residents or the community.

Pursue educational opportunities for personal growth and development.

Supervisory Responsibilities

Directly supervises one or more team members in the office and / or maintenance teams. Responsible for interviewing, hiring and training team members; planning, assigning and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems, in accordance with company policies and applicable laws.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Preferred to have LIHTC experience.

Education and / or Experience

Experience with the affordable housing process and HUD guidelines is required for this position. High school diploma or GED; or three to five years related experience and / or training; or equivalent combination of education and experience.

Communication and Presentation Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to prepare reports and business correspondence. Ability to present information and respond to questions from managers, residents, customers, and the general public. Ability to present information effectively in one-on-one and small group settings.

Leadership and Staff Development

Experience in managing a diverse workforce. Ability to manage conflict, provide direction, and drive business results by managing staff performance.

Analytical and Mathematical Skills

Ability to perform basic mathematical operations and analyze operating statements to identify unusual trends, ratios, and variances.

Problem Solving

Ability to make and implement decisions under conditions of risk and / or uncertainty.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions and handle problems with a few concrete variables.

Certificates, Licenses, Designations

The Certified Apartment Manager (CAM) or Resident Apartment Manager (RAM) designations are highly recommended. Fair Housing must be completed within 1 day of hire. Preventing Sexual Harassment, Workplace Harassment and Drug Free Workplace courses must be completed within 7 days of hire.

Physical Demands

The physical requirements described here are representative of those that must be met by a team member to successfully perform the essential functions. Reasonable accommodations may be made. Team members are regularly required to use hands to handle, talk or hear; frequently stand, walk and sit; occasionally reach, climb, stoop, kneel, crouch or crawl; may lift up to 10 pounds. Vision requirements include close, distance, color, peripheral vision, depth perception and ability to adjust focus.

Corporate Integrity

All team members are expected to act professionally, treat others with respect, valuate diversity, support team / community goals, and follow company policies and procedures while fostering company core values.

Franklin Group is an Equal Employment Opportunity Employer.

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