Shift Leader

Baskin RobbinsSaint Paul, MN, US

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Join The Dunkin' Family

Keeping America running is a big deal, and we're proud to be Movin' and Shakin' to fuel the day, every day. Here in Minnesota be a part of the growing Dunkin' family. At Dunkin', our team members are the ingredients of goodness that make up a team that supports one another and local communities. Join us. Because Dunkin' runs on you and we'll be running beside you every step of the way. We're All IN.

As a Shift Leader, you will supervise restaurant operations on a shift-by-shift basis. You will also assist the management team in providing team member support and coaching to ensure tasks are performed effectively, helping America Run on Dunkin'.

We have a fresh brew of benefits perfect for you. Discounted donuts and coffee are only the beginning.

Flexible Schedule
Free Shift Meals
Best in Class Training & Continuous Learning
Advancement Opportunities
Paid Time Off
401(k) Retirement Plan
Tuition Benefits
Medical, Dental and Vision
Cash Referral Program
Recognition Program
Slip Resistant Shoes Programs
Community & Charitable Involvement

Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities Include

Work in a Team Environment

Support a respectful team environment

Communicate shift priorities, goals and results with team members

Support the training of crew members as requested

Provide coaching and feedback to crew members

Maintain Operational Excellence

Create and maintain a guest first culture in the restaurant

Resolve guest issues

Ensure Brand standards, recipes, and systems are executed

Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Drive Profitability

Drive sales goals and results

Execute restaurant standards and marketing initiatives

Manage cash over / short during shift

Ensure all products are prepared according to Brand standards

Skills / Qualifications

Fluent in English

Restaurant, retail, or supervisory experience

Math and writing skills

Basic computer skills

High School diploma or equivalent, preferred

Competencies

Guest Focus

Understands and exceeds guest expectations, needs and requirements

Develops and maintains guest relationships

Displays a sense of urgency with guests

Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

Resolves guest concerns by following Brand recommended guest recovery process

Passion for Results

Sets and maintains high standards for self and others, acts as a role model

Consistently meets or exceeds goals

Contributes to the overall team performance; understands how his / her role relates to others

Problem Solving and Decision Making

Identifies and resolves issues and problems

Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence

Develops and maintains relationships with team

Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Able to lift 30 to 50LBS

Preferably, you have previous management experience in retail, restaurant, or hospitality.

You are 18 years of age (or higher, per applicable law).

You know what it takes to be in the smile-making business and have exceptional time management, attention to detail, and guest service skills.

Not sure if your experience aligns? We encourage you to apply. Coffee-lover or not, all backgrounds are welcome here.

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Shift Leader • Saint Paul, MN, US