Job Description
Business Analyst 1
Houston, TX
Day-to-Day
- Audits the Coupa supplier changes and reviews transactions for compliance with established policies and procedures on an as needed basis.
- Must be comfortable with calling suppliers, establishing trust, and ensuring suppliers follow up on requested information to ensure suppliers receive payment, and / or update their data information as requested.
- Responds to internal or external issues and resolves, tracking the resolution
- Monitors overall workflow to ensure timely completion of projects and daily work requirements and meets defined customer service level agreements
- Assists with special projects within assigned department or as part of cross-functional teams as required or assigned.
- Recommends changes, updates, and processes for continuous improvement in areas of expertise.
- Meets established daily / weekly metrics
- Resolves issues arising from internal department functions, or as brought forth by internal or external customers.
- Tracks issues to resolution within department and in partnership with other groups.
- Assists with special projects within assigned department or as part of cross-functional teams as required or assigned.
Have Skill (Top 3) :
Communication, phone skills, customer serviceSelf-starter, demonstrates initiative and works underminimal supervision; analytical / attention to details, ability
to meet deadlines, MS Office
Demonstrated skill in project management, includingplanning, organizing, and coordinating work assignments
to effectively meet tight and / or multiple deadlines,
handling multiple tasks simultaneously, and in managing
conflicting priorities and demands
Position Requirements
Experience :
Minimum of 1 year of applicable job experience requiredDemonstrated skills in :Customer ServiceIssue ResolutionTime ManagementSystems and Tools :
Must have experience or familiarity with :CoupaOracleServiceNowOutlookConcurIntermediate proficiency in Microsoft Office Suite (Outlook, PowerPoint, Word, Excel) requiredExperience with general business or accounting systems relevant to the assigned departmentKnowledge and Skills :
Understanding of basic accounting processes and proceduresStrong analytical and communication skillsProject management and training experience within area of expertise preferredWork Environment :
Must have a private in-home office setupMust have secured and reliable internet connectionWill provide a laptop and docking stationCandidate is responsible for furnishing all other equipment (e.g., monitors, chair, desk, etc.)Education and Certifications :
Bachelor’s degree in business, accounting, or related field preferredNo specific certifications required, but relevant certifications may be a plusDisqualifiers :
Poor communication skillsLack of basic Microsoft Office proficiency