Warming Center Case Manager

The Salvation Army Family Haven Shelter is looking for a Case Manager for the Warming Center. This individual will provide case management services to individuals and families involved in the Cooling / Warming Center program, develop case plans intended to increase clients functioning and resettle clients in permanent housing, and participate in all phases of case management advancing these plans. Ability to work with vulnerable populations and can navigate various resource systems.

This is a full-time, 40 hours per week, $19.50 per hour.

Temporary seasonal position (11 / 10 / 2025 - 02 / 08 / 2026).

10740 Page Ave, St.

St. Louis, MO

Essential Functions

• Ability to work in a shelter environment during this pandemic crisis. Ability to maintain and assure that all residents are practicing precautions to ensure their safety and the safety of others.
• Conduct the initial intake assessment of newly admitted residents into the Cooling / Warming Center to determine client needs.
• Develop, implement, and monitor individual case management plans, including short and long-term goals, designed to help Individuals achieve the highest level of self-sufficiency with the greatest expediency.
• Meet with each individual weekly to review progress on case plan and address any concerns that the individual might have.
• Provide information and referral to clients on issues such as employment, housing, utilities, budgeting, personal wellness, parenting, etc. to improve client functioning and eliminate barriers to permanent housing.
• Network with community agencies / organizations to enhance relationships and improve client services and referral systems.
• Participate in weekly staff meetings with management team presenting cases for further development and revisions.
• Maintain client information in a confidential manner.
• Prepare residents for permanent housing by working closely with the housing specialist and other community agencies that may be appropriate for the client's needs.
• Maintain client files, fill out all pertinent forms, share pertinent information with key staff, keep ongoing case notes of client's progress and maintain case record in accordance with agency standards.
• Become involved in professional and community organizations when possible.
• Be available for "on-call" crisis situations with the individuals, per the direction of the Regional Shelter Administrator.
• Required ability to utilize a Homeless Management Information System (HMIS) and maintain statistical data for agency reporting.
• Provide clients with training sessions.
• Adhere to professional standards of practice. Appropriately represent The Salvation Army in the community.
• Maintain confidentiality and comply with Salvation Army Safe from Harm guidelines.
• Maintain positive work atmosphere by acting and communicating in a manner that fosters good relationships with clients, co-workers, and supervisors. This includes, but is not limited to, such actions as : resolution of conflicts in a professional manner; courteous treatment of staff, visitors and clients; respect of others' property and person; and professional and appropriate communication to and about clients, co-workers and supervisors.

Education and Experience

Bachelor's degree in human services field with three years related work experience. Combination of education and experience will be considered. Must have an outgoing personality with good communication skills and an ability to work with diverse cultures. Strong leadership style and good organizational skills required. Commitment to carry out The Salvation Army's mission is essential. Knowledge of The Salvation Army and government, state and community resources is helpful. Must have working knowledge of computers. Must have reliable transportation, a valid drivers' license, and pass TSA MVR check.

Physical and Work Environment Requirements