Client Care Coordinator - HomeCare Agency

Company Overview

Homewatch CareGivers is a leader in the home care industry, committed to providing exceptional care and support to seniors and individuals in need. We prioritize quality outcomes, operational excellence, and compliance with health care policies to ensure the best possible service for our clients.

Summary

We are seeking a dedicated Client Care Coordinator to join our team at Homewatch CareGivers. In this role, you will be instrumental in ensuring that our clients receive the highest level of service and support. Your contributions will directly impact the quality of care we provide in the communities we serve.

Responsibilities

Serve as the primary point of contact for clients and their families, addressing inquiries and concerns promptly.

Coordinate care schedules and services to meet client needs effectively.

Maintain accurate records of client interactions and service delivery.

Collaborate with caregivers to ensure quality care and adherence to best practices.

Assist in training new staff on operational procedures and customer service standards.

Monitor client satisfaction and implement improvements as needed.

Develop, implement, and maintain comprehensive care plans in collaboration with clients, their families, and healthcare providers.

Coordinate services / products such as lifestyle products, remote care technology, durable medical equipment, handyman, and others as directed by supervisor and as appropriate.

Monitor, assess, and record client progress to care plan, and make needed adjustments to plans and services.

Respond to emergencies being on-call as needed.

Other duties as assigned.

Requirements

Previous experience in customer service or administrative support roles in Homecare Services is preferred.

Familiarity with medical terminology is a plus but not required.

Strong communication skills, both verbal and written, are essential.

Ability to manage multiple tasks efficiently in a fast-paced environment.

Proficient in office software applications such as Microsoft Office.

Compassionate and patient-focused, with a commitment to providing high-quality, personalized care.

Willingness to learn and adhere to agency policies on an ongoing basis.

Great time-management skills and the ability to effectively multi-task.

If you are passionate about making a difference in the lives of others and want to be part of a dedicated team, we invite you to apply today at Homewatch CareGivers!