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Technical Manager, Water Systems
Technical Manager, Water SystemsHeartland FPG • Indianapolis, IN, US
Technical Manager, Water Systems

Technical Manager, Water Systems

Heartland FPG • Indianapolis, IN, US
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Job Description

Job Description

SCOPE

Water Systems Technical Manager has a responsibility to oversee and support the Java House Peel & Pour water systems business. This position requires a multi-skilled hands-on manager that understands inventory management, customer service, and light maintenance with high regards to 5S and organizational adherence.

KEY RESPONSIBILITIES

  • Manage water systems including but not limited to coordinating new vendor and item setup and overseeing equipment, parts, and accessories inventory orders.
  • Coordinate with DSR and customer for installation, service, and preventive maintenance on water systems equipment.
  • Provide local installation and maintenance at customer site if needed.
  • Work with third party installation contractors to ensure standardized installation and repair practices.
  • Provide technical support to customers for water systems questions and inquiries, including but not limited to phone, online and onsite.
  • Troubleshoot, rebuild, and perform general maintenance on water systems equipment.
  • Coordinate any in-depth maintenance that is required for water systems equipment.
  • Maintain any onsite parts inventory for rebuild and general maintenance.
  • Other duties as assigned.

QUALIFICATIONS

  • Degree in business and / or equivalent technical degree and / or experience.
  • 3-5 years of management experience with a focus on customer service.
  • Strong computer skills including but not limited to Word, Excel, PowerPoint.
  • Must be able to travel, hold a valid drivers license and US Passport.
  • Power Industrial truck certification or ability to obtain.
  • Must have ability to effectively communicate in English both written and verbally .
  • Must work well in a team environment and have strong communication skills.
  • Must have strong critical thinking and technical troubleshooting abilities.
  • Must have general working knowledge of basic hand tools and related maintenance applications.
  • High sense of urgency and customer support

    • PHYSICAL DEMANDS

  • The ability to work in conditions typically found in industrial manufacturing include high humidity and extreme temperatures.
  • Ability to balance, reach and grasp while climbing on a step stool and / or ladder.
  • Ability to exert up to 15-60 pounds occasionally, 20 pounds of force frequently and 10 pounds of force constantly in order to lift and move product.
  • Ability to crouch, grasp, and lift products above shoulders in order to lift products from the floor properly.
  • Must possess visual acuity to document company records.
  • Ability to work seated using a computer and phone and / or be on feet while performing job responsibilities.
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