Job Description
Job Description
Benefits :
- Bonus based on performance
- Employee discounts
- Training & development
- Wellness resources
The Kid's Club Attendant ensures that the Kid's Club delivers a safe and positive member experience. Responsible for delivering the ultimate customer service experience; contribute to running a clean, friendly and well-maintained club, and executing the team member basics of being on time and complying with the dress code. The Kids Club Attendant provides a safe, fun and interactive environment to children using the Kid's Club. They conduct all activities in a positive and professional manner and follow all Kids Club policies and procedures.
ESSENTIAL DUTIES & RESPONSIBILITIES :
Child Care
Supervise activities of all assigned children in the Kid's Club area and ensures child remains in designated areaProvide child care to children including paging parent / guardian if necessary to assist with discipline issues and attending to personal needsParticipate and entertain children with games or other approved activitiesAdminister first aid to children in accordance with company policyProject a positive friendly and caring attitude always while interacting with children and their parentsCustomer Service
Maintains that the Kids Club area is clean and maintained according to set standardsChecks that all toys and other objects are clean and safeEnsures the safety of children in Kids club area follows all safety proceduresReport any incidents to Kid's Club Supervisor / Lead or Operations ManagerReport all member complaints to Kid's Club Supervisor / Lead or Operations ManagerReport any child health concerns to Kid's Club Supervisor / Lead or Operations Manager so a Health Alert may be posted if requiredAdministration
Verifies all parents receive copies of the Kids Club policiesConfirms that all members utilizing Kids Club have paid for the service with a receipt that shows if they are an ultimate or fitness memberEnsure that parent or guardian has signed a Kids Club Agreement and have signed at the register along with an emergency information cardEnsure individual checking in the child is listed on the Kid's Club Agreement / Information CardEnsure parent / guardian completes and signs the Kid's Club Register when checking in and checking out childrenEnsure proper payment is received for the use of Kid's ClubREQUIRED QUALIFICATIONS :
Knowledge, skills & abilities :
Experience working with childrenPatience in dealing with children and customersStrong communication and interpersonal skillsAttention to detailEnergetic and FriendlyMinimum certifications / educational level :
High School Diploma or GED requiredCurrent CPR / AED certification (required)California employees must be Trust Line certified before working with children (required)State specific certifications will be required (see manager for further detail)Minimum experience :
6-12 months of child care experience preferred