Community Manager

Job Title

Community Manager

Supervisor

Senior Community Manager / Regional Manager / VP of Operations

FLSA Status

Exempt (Salary)

Job Summary

Responsible for the operational and financial aspects of a community and meeting company goals in those areas. Results are achieved by facilitating the optimum performance of the community in areas such as personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, information reporting and compliance with all applicable laws and company policies.

Essential Duties and Responsibilities

Operating the community within the financial guidelines and approved budget.

Ensure rents are collected when due, and monies are posted in a timely manner. Issue 5-day notices (Pay or Quits) and evictions.

Required to work one weekend a month. Preferably the first weekend of the month.

Perform physical inspections of the community and verify condition of vacant apartments. Coordinate with maintenance staff to ensure timely recondition of apartments after move-out.

Direct supervision of the office staff and maintenance supervisor. Indirect supervision of maintenance operations including maintenance technicians, grounds and housekeeping.

Knowledge of Fair Housing Laws.

Responsible for the interviewing, hiring and on-boarding all community team members. Order maintenance uniforms and ID badges.

Responsible for ensuring a professional appearance and behavior at all times for self and community team members.

Responsible for the inventory and ordering of all necessary administrative supplies and equipment for the office staff.

Responsible for the thorough knowledge, implementation and enforcement of all policies and procedures of the Company ensuring that all personnel in all departments are operating within those regulations.

Responsible for the leasing of the community through supervision of the office and leasing personnel ensuring that all sales techniques and methods required by the company are being used effectively and in a professional manner.

Approve and submit all invoices for payment through Nexus.

Responsible for ensuring that all personnel respond to resident requests or complaints in a timely, efficient and courteous manner.

Responsible for generating and analyzing various reports, i.e., Leasing Trends, Financial Performance and Projections and Occupancy Verifications.

Responsible for implementing, designing and maintaining a resident retention program, i.e., resident referral program or social activities.

Responsible for ensuring that all personnel in all departments operate within OSHA (Occupational Safety & Health Act) standards and company safety policies at all times.

Responsible for reporting any unusual extraordinary circumstances regarding the residents or the community.

Responsible for seeking educational opportunities and self-improvement for personal growth and development.

Supervisory Responsibilities

Directly supervises one or more team members in the office and / or maintenance teams. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training team members; planning, assigning and directing work; appraising performance, rewarding and disciplining team members; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience

High school diploma or general education degree (GED); or three to five years related experience and / or training; or equivalent combination of education and experience.

Communication and Presentation Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to prepare reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, residents, customers, and the general public. Ability to effectively present information in one-on-one and small group situations to customers, clients and other team members of the organization.

Leadership and Staff Development

Experience in managing diverse workforce. Ability to manage conflict, provide direction, and drive business results by managing the performance of staff members.

Analytical and Mathematical Skills

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages and apply to practical situations. Ability to work with mathematical concepts such as probability and statistical inference. Ability to analyze basic operating statements and identify unusual operating trends, ratios and variances.

Problem Solving Skills

Ability to make and implement decisions under conditions of risk and / or uncertainty.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Certificates, Licenses, Designations

The Certified Apartment Manager (CAM) or Resident Apartment Manager (RAM) designations are highly recommended for this position. Fair Housing must be completed within 1 day of hire. Preventing Sexual Harassment, Workplace Harassment and Drug Free Workplace courses must be completed within 7 days of hire.

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team members are regularly required to use hands to finger, handle, or feel and talk or hear. The team members are frequently required to stand, walk and sit. The team members are occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl. The team members must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Corporate Integrity

All team members in all positions are expected to act professionally at all times, including but not limited to treating others with respect, valuating diversity, supporting team / community goals, and following company policies and procedures and fostering company core values.

EEO Statement

Franklin Group is an Equal Opportunity Employer.

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