IT Manager

Overview

Position Summary :

Ensures the streamlined operation of the IT infrastructure of the company in alignment with the business objectives of the organization. Plans coordinates directs and designs IT-related activities of the organization as well as provide administrative direction and support for daily operational activities of the IT team. Works closely with Senior Management of Information Services & Support and with decision makers in other departments to identify recommend develop implement and support cost-effective technology solutions for all aspects of the organization. Implements IT policies procedures and best practices.

Responsibilities

Key Accountabilities :

In coordination with the Director of Information Services & Support leads IT operational and strategic planning including fostering innovation planning projects and organizing and negotiating the allocation of resources.

Manages the deployment monitoring maintenance development upgrade and support of all IT systems including servers PCs operating systems hardware and peripherals.

Benchmarks analyzes reports on and makes recommendations for the improvement and growth of the IT infrastructure.

Oversees provision of end-user services including help desk and technical support services. Works with stakeholders to define business and systems requirements for new technology implementations.

Under the guidance of the Director of Information Services & Support directs research on potential technology solutions in support of procurement efforts.

Keeps current with the latest technologies.

Develops business case justifications and cost / benefit analyses for IT spending and initiatives.

In coordination with the Director of Information Services & Support develops and implements all IT policies and procedures including those for architecture security disaster recovery standards purchasing and service provision.

Develops requests for proposals on IT related projects.

Negotiates and administers vendor outsourced and consultant contracts and service agreements.

Practices asset management for IT hardware software and equipment.

Manages IT staffing including recruitment supervision scheduling development evaluation and disciplinary actions.

Establishes and maintains regular written and in-person communications with Senior Management in Information Services & Support decision makers in other departments and with end users regarding pertinent IT activities.

Budget managed (if applicable) N / A

Internal Networking / Key relationships

To be determined based on department needs

Skills & Capabilities :

Strong leadership skills.

Highly self-motivated and directed.

Excellent interpersonal skills.

Exceptional customer service orientation.

Extensive experience working in a team-oriented collaborative environment.

Excellent written and oral communication skills.

Ability to conduct research into IT issues and products as required.

Ability to present ideas in business-friendly and user-friendly language.

Keen attention to detail.

Proven analytical evaluative and problem-solving abilities.

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Qualifications

Minimum Knowledge & Experience Required for the Position :

University degree in the field of computer science and 10 years related work experience.

Master of Business Administration with technology as a core component preferred.

Certifications in Cisco network technology (CCNA & CCNP preferred).

Strong technical knowledge of network and PC operating systems including Windows operating system and other Microsoft Technologies.

Strong technical knowledge of current network hardware protocols and standards.

Extensive application support experience with E-Mail applications.

Proven experience in IT infrastructure planning and development.

Excellent understanding of the organizations goals and objectives.

Strong understanding of human resource management principles practices and procedures.

Capability to manage a team of IT professionals including geographically remote locations.

Strong understanding of project management principles.

International Mobility : Required : No

Travel Requirements :

Required Experience :

Manager

Key Skills

Computer Hardware,IT Experience,IT Management,Network Installation,Vendor Management,Computer Networking,Microsoft Windows Server,Windows,IT Service Management,ITIL,SAN,Network Architecture

Employment Type : Full-Time

Experience : years

Vacancy : 1