Customer Technical Support EngineerKiwibit • Irvine, CA, United States
Customer Technical Support Engineer
Kiwibit • Irvine, CA, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionBachelor’s degree or above in engineering, electronics, computer science, or a related technical field. Proven experience as a Technical Support Engineer, Product Support Engineer, or a similar role in the smart home or consumer electronics industry. Strong hands-on troubleshooting and problem-solving skills with both hardware and software. Solid understanding of smart home products, IoT protocols, networking, and mobile applications. Proficient in documenting technical issues and clearly communicating complex technical concepts in English. Experience working with cross-functional teams, including R&D, Product, and Customer Support. Self-motivated, highly organized, able to work independently and drive technical issues to resolution.
Job Description
Job Description
PLEASE NOTE THIS IS A HYBRID POSITION, MUST BE ON SITE IF NEEDED.
Position Overview
We are seeking a skilled Technical Support Engineer to join our global smart home solutions team, supporting users in the United States. As a key technical escalation point, you will work closely with customer service and R&D to analyze, reproduce, and resolve advanced product issues that cannot be solved by first-line support. This role is instrumental in driving product improvement and delivering high-quality smart home solutions to our customers.
Key Responsibilities
- Act as the technical expert for escalated customer support cases, analyzing, reproducing, and resolving complex hardware and software issues.
- Conduct in-depth root cause analysis and develop solutions or workarounds for technical problems reported by users.
- Collaborate closely with R&D to communicate user issues and proactively participate in optimizing and improving hardware and software products.
- Document troubleshooting steps, findings, and solutions in a clear, organized, and detailed manner.
- Provide technical guidance and training to customer service teams to elevate overall support capabilities.
- Support beta test programs, including analyzing technical feedback and resolving challenges encountered during user testing.
- Communicate directly with users as needed to gather additional technical details, verify solutions, or demonstrate product fixes.
Requirements
Company Description
Join a global leader in cloud-native solutions and IoT innovation, driving secure and scalable platforms across industries. We collaborate closely with international partners, including China-based teams, to deliver cutting-edge technologies for connected ecosystems.
Company Description
Join a global leader in cloud-native solutions and IoT innovation, driving secure and scalable platforms across industries. We collaborate closely with international partners, including China-based teams, to deliver cutting-edge technologies for connected ecosystems.
serp_jobs.job_alerts.create_a_job
Technical Support Engineer • Irvine, CA, United States
Job_description.internal_linking.related_jobs
Mercor is hiring experienced frontend engineers • • to support a variety of high-impact research collaborations with leading AI labs.
Freelancers will help improve AI systems through work extending co...serp_jobs.internal_linking.show_more
At Varnish Software, we empower the world’s largest content providers to deliver lightning-fast web and streaming experiences, ensuring resilience and scalability for massive audiences.Our open-sou...serp_jobs.internal_linking.show_more
We are looking for someone to join our amazing tech support team.Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic : yo...serp_jobs.internal_linking.show_more
Customer Service Representative (Remote Position).Part-Time : $15–$18 per hour.Full-Time : $17–$22 per hour.We are seeking a friendly, patient, and professional Remote Customer Service Re...serp_jobs.internal_linking.show_more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of bet...serp_jobs.internal_linking.show_more
TCL is seeking a resourceful and customer-focused Technical Services Engineer II to join our growing support team.This role is responsible for enhancing the customer experience by resolving complex...serp_jobs.internal_linking.show_more
Here are the job details for your review : .Job Title : Pharmacy Technician.Duration : 12 Month with Possibility of Extension.
Shift Hours : First shift (M- F).We are seeking a meticulous and motivated P...serp_jobs.internal_linking.show_more
Provides support to customers through phone calls and emails.Ensures calls and emails are responded to within targeted service level timeframes.
Contacts customers with updates via phone and email o...serp_jobs.internal_linking.show_more
Headquartered in the United States, TP-Link Systems Inc.Consistently ranked as the world's top provider of Wi-Fi devices, TP-Link is dedicated to delivering innovative solutions that improve people...serp_jobs.internal_linking.show_more
We are committed to bringing better access to better solutions – and a better life for those living with diabetes – with the world’s first bionic pancreas called the iLet.The iLet Bionic Pancreas i...serp_jobs.internal_linking.show_more
A company is looking for a Customer Support Specialist to enhance customer experience by providing technical support and engineering solutions.
Key Responsibilities Triaging customer issues and de...serp_jobs.internal_linking.show_more
TCL is seeking a resourceful and customer-focused Technical Services Engineer II to join our growing support team.This role is responsible for enhancing the customer experience by resolving complex...serp_jobs.internal_linking.show_more
We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...serp_jobs.internal_linking.show_more
Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more.
It is where thousands of communities come together...serp_jobs.internal_linking.show_more
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...serp_jobs.internal_linking.show_more
SOW Project - 1 to 2 years project, which may be extended as required depending on business needs.Title : Customer Support Engineer.
Onsite 100% of time - Irvine, CA.Contract Customer Support Enginee...serp_jobs.internal_linking.show_more
The application window is expected to close by 10 / 8 / 25.Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.Candidate must reside in O...serp_jobs.internal_linking.show_more
Remote Frontend Software Engineer (React, TypeScript or JavaScript) - AI Trainer ($80-$120 per hour)
Mercor • San Clemente, California, US
serp_jobs.filters.remote
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Site Reliability Engineer
Varnish Software • Irvine, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Tech Support
TradeJobsWorkforce • 92618 Irvine, CA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Service Representative (Remote Position)
GOLD GATE • San Clemente, California
serp_jobs.filters.remote
serp_jobs.job_card.full_time +1
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands
OCPA • Dana Point, California, us
serp_jobs.filters.remote
serp_jobs.job_card.part_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Technical Support Engineer II - HVAC
TTE Technology • Irvine, CA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Clinical Pharmacy Specialist
CONFLUX SYSTEMS • San Clemente, CA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Customer Tech Support Specialist
Prismatik • Irvine, CA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Embedded Software Engineer (Networking)
Tp-link Systems Inc. • Irvine, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Embedded Software Engineer
Beta-bionics-inc • Irvine, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Support Engineer
VirtualVocations • Ontario, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Technical Support Engineer II - HVAC
TTE Technology Inc • Irvine, CA, USA
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_variable_days
Remote FinTech Product Analyst - AI Trainer ($50-$60 / hour)
Data Annotation • San Clemente, California
serp_jobs.filters.remote
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Software Engineer II
Twitch • Irvine, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Contract Customer Support Engineer
Belcan • Irvine, CA, United States
Contract Customer Support Engineer.Description : Job Title : Contract Customer Support Engineer.Keywords : #CustomerSupportEngineer #Aerospace.
Medical / Health Benefits with multiple plan options, Fle...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Benefits Customer Service Advisor - Work from home (50k-90k per year)
Professional Careers • San Clemente, California
serp_jobs.filters.remote
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Support Engineer - (Failure Analysis)
NESCO Inc • Irvine, CA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Solutions Engineer
Cisco Systems, Inc. • Irvine, CA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted