Senior Customer Support Manager

A company is looking for a Senior Manager, Global Customer Support.

Key Responsibilities

Manage and mentor a team of support professionals to ensure high-quality customer interactions

Oversee support operations for enterprise customers, optimizing workflows and processes

Analyze support metrics to drive continuous improvement and inform strategic decisions

Required Qualifications

Bachelor's degree in a relevant field and / or aligned experience

6+ years of experience in customer support / operations roles, with 5+ years in a leadership position within a SaaS environment

Expertise in enterprise-level support and white glove services

Proficiency with customer support operational tools and CRM platforms

Experience in data analysis and using metrics for decision-making