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Customer Service Rep

Customer Service Rep

CornerStone StaffingLawrence, IN
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Call Center Customer Service Representative – Insurance Services

Location  Carmel, IN | Onsite

COMPENSATION & SCHEDULE

  • 17 / hour + $200 Sign-On Bonus
  • Monday–Friday | 10 : 00 AM – 6 : 30 PM EST
  • W2 Employment

ROLE IMPACT

As a Call Center Customer Service Representative, you'll play a critical role in supporting insurance service operations through high-volume inbound calls and email inquiries. Your efforts will directly contribute to timely policy disbursements, error-free documentation, and compliant customer support for escrow and insurance-related transactions.

KEY RESPONSIBILITIES

  • Handle incoming calls and emails related to insurance payments, escrow accounts, and disbursements
  • Investigate and resolve issues concerning premiums, tax payments, and policy coverage
  • Process and verify insurance documents and updates from agencies or clients
  • Coordinate with internal departments to ensure compliance and timely resolutions
  • Document all client interactions and updates in internal tracking systems

    • MINIMUM QUALIFICATIONS

  • 1+ year of recent call center or client support experience
  • Background in mortgage, escrow, insurance (non-health), or financial services
  • High School Diploma or GED
  • Proficiency with Excel, email, and case tracking systems

    • CORE TOOLS & SYSTEMS

  • Microsoft Excel
  • Email (Outlook or equivalent)
  • CRM / client management platforms
  • Internal insurance processing systems

    • PREFERRED SKILLS

  • Knowledge of Collateral Protection Insurance (CPI) or escrow cycles
  • Familiarity with insurance disbursement processes
  • Experience handling regulatory or compliance-heavy documentation

    • PRE-EMPLOYMENT REQUIREMENTS

  • Background check
  • Drug screen
  • Education Verification
  • Sign-on Bonus - $100 paid after first 2 weeks, remainder paid out at 1 month of employment

    • By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at :

    151560

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    Customer Service Rep • Lawrence, IN