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Patient Access Associate 2
Patient Access Associate 2Inova Health System • Arlington, Texas, USA
Patient Access Associate 2

Patient Access Associate 2

Inova Health System • Arlington, Texas, USA
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Description

Inova Ballston Internal Medicine is looking for a dedicated Patient Access Associate 2 to join the team. This role will be full-time day shift Monday Friday 8 : 00 am 5 : 00 pm

Inova is consistently ranked a national healthcare leader in safety quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits :

  • Committed to Team Member Health : offering medical dental and vision coverage and a robust team member wellness program.
  • Retirement : Inova matches the first 5% of eligible contributions starting on your first day.
  • Tuition and Student Loan Assistance : offering up to $5250 per year in education assistance and up to $10000 for student loans.
  • Mental Health Support : offering all Inova team members their spouses / partners and their children 25 mental health coaching or therapy sessions per person per year at no cost.
  • Work / Life Balance : offeringpaid time off and paid parental leave.

Patient Access Associate 2 Job Responsibilities :

  • Expresses sincere concern and empathy when dealing with customer complaints.
  • Accesses appropriate systems / services to confirm insurance coverage or other means of payment.
  • Communicates scheduling changes to patients staff physicians and patient representatives in a timely and professional manner.
  • Identifies and communicates payroll authorization and referral requirements to patients.
  • Explains insurance benefits and patient liability by using appropriate communication methods / styles.
  • Reports safety hazards / violations and takes appropriate action to protect the environment and guests until help arrives if necessary.
  • Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
  • Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.

    • Minimum Qualifications :

  • Education : High School Diploma or GED
  • Experience : 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle (Bachelors degree in lieu of experience).
  • Certification : None

    • Preferred Qualifications :

  • Prior Ambulatory experience

    • Required Experience :

    IC

    Key Skills

    Active Directory,Identity & Access Management,LDAP,SAFe,Assistive Technologies,Authentication,Pediatrics Experience,NVDA,Sailpoint,SSH,SSO,Oracle

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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