Client Services Associate

Client Services Associate

Join a global leader in private aviation, offering access to an ultramodern fleet of private aircraft through fractional ownership, leasing and jet cards. Together, our employees in North America and Europe work to provide Flexjet aircraft Owners with the finest experience in premium private jet travel.

The Client Services Associate will work two-fold with external customers and internal colleagues to provide information as it relates to customers contracts and invoices. Will work to ensure timeliness of billing / receivables, accuracy of administering contract terms as well as any potential non-payment / collections issues that may arise. This position manages inquiries from clients and ensures they are addressed timely and accurately. The role will support many other departments in the organization as needed to resolve any customer concerns.

Duties & Responsibilities

Respond to internal colleagues providing details and data regarding client contract information

Review and communicate to client requests and questions in regard to their unique contracts and client bills

Demonstrated ability to think strategically, identify and solve difficult business problems

Ability to gather and analyze data and draw logical conclusions

Executing daily / weekly / monthly billing cycle activities including invoice processing, utilization reports, revisions, quality assurance checks to ensure compliance with client's contracted agreement

Responsible for collections of unpaid receivables as needed

Partner with Management to resolve client issues

Follow all internal controls and processes while assisting in month-end and other periodic close reconciliations

Review monthly reports, collections and variance reports collaborating with finance to take necessary action for correction

Assist with training and mentorship of new team members

Account management of top tier clients, high risk clients

Additional support and quality checks for key accounts and new program roll outs

System Expert / IT Testing Support

Perform other related duties and responsibilities as assigned by Manager.

Education & Experience

Bachelor's / Associate's degree in related field and preferred experience in accounting, accounts receivable, or a combination of education and experience.

2-3 years of customer service experience in a high-end service industry

Strong computer and software skills, including Microsoft Office Suite Applications (Excel, Outlook, etc.)

Strong documentation skills

Working proficiency with Oracle suite is preferred.

Required Skills & Qualifications

Must possess the legal ability to work in the United States

Ability to interface successfully with all levels of professionals and company leadership

Works effectively and cooperatively with others; establishing and maintaining good working relationships

Desire to work in an autonomous role knowing all the while among a strong supportive team of colleagues and management

Ability to respond calmly, and handle customer demands

Keeps up with current developments and trends in areas of expertise

Good problem-solving skills

Ability to work both independently and in a team environment

System oriented

Deadline driven

Organized