Lead Customer Relations Clerk

Job Posting

The Lead Customer Relations Clerk in the Utilities Department is responsible for coordinating and supervising the utility billing functions and supervising the Clerk I and Clerk II positions within the Utility Billing Office. This position reports to the Utility Billing Manager.

The following duties are normal for this position.

• Preparation of utility bills for water, sewer and trash including entering and reviewing of water meter readings, payments utility turn-on and shut-off, and customer information.
• Supervises and directs the activities of assigned tasks; assigns work and monitors progress, provides feedback, and prepares periodic employee reviews; guides, trains and develops employees in the accomplishment of their duties.
• Coordinates meter reading, re-reads and delinquent disconnections with utilities field crew. Organizes work orders for field crew.
• Performs special account research and analysis at the request of customers, the Utility Billing Manager, or the Utility Director / Assistant Utility Director.
• Initiates correspondence with customers relative to payments, adjustments, inquiries, complaints, or other matters requested by the customer.
• Reviews and approves daily cash receipt edits and deposits by cashiers.
• Posts daily cash receipts.
• Prepares or reviews customer account adjustments.
• Enters and posts adjustments in accordance with Village Policy.
• Responds to bankruptcy notices, lien searches, etc.
• Files and maintains billing registers, daily cash receipt posting reports, and other records.

Prepares quotes for utility fees related to development.

A high school diploma or G.E.D. and supervisory experience in utility billing or related field are required. A basic working knowledge of computer procedures, practices and applications is also required. Bookkeeping experience is desirable. Possession of a valid Florida Driver License.

Considerable knowledge of business English, spelling, and commercial math; some knowledge of modern office practices and procedures; working knowledge of basic computer programs; ability to learn assigned tasks readily and to adhere to prescribed routines. A basic working knowledge of computers is required. Able to maintain a neat and pleasant appearance to meet the public daily and to be able to establish and maintain effective working relationships with other employees and the general public.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees of this class must be able to stand and / or sit for extended periods of time and bend frequently as part of the daily duties and activities. Employee may occasionally be required to lift up to 30 pounds. Reasonable accommodations will be made for otherwise qualified individuals with a disability. Task may involve extended periods of time at a keyboard. Reasonable accommodations will be made for otherwise qualified individuals with a disability.

Employee works in an air-conditioned office, but may on occasion, spend time outside communicating with employees and attending events. Reasonable accommodations will be made for otherwise qualified individuals with a disability.

The Village of Palm Springs offers a complete benefits package. General Benefits Information If Selected : Conditional Offer of Employment contingent upon Background Check, Physical, Drug Screen (if applicable) and if interviewing for PD, a Psych and Polygraph as well. All positions serve a one (1) year probationary period PENSION PLAN : FRS (Florida Retirement System) Mandatory 3% employee contribution of your gross salary Fully vested after eight (8) years Health, Dental & Life Insurance Effective : Health insurance is with Humana HMO Premier Plan. In-network coverage ONLY. There is NO OUT OF NETWORK MEDICAL COVERAGE Dental Insurance is with Humana Traditional Preferred DPPO. Out of Network covered Weekly Payroll Deductions : Employee Only : $17.31 / week Employee +1 : $53.08 / week Employee +2 : $85.38 / week Employee Family : $109.62 / week Insurance coverage becomes effective the 1st of the month following 60th day of employment Group Life Insurance policy of $50,000 paid for by the Village for employees We have 13 paid holidays per year. Police Holiday is paid or comp'd at ten (10) hours for holiday except birthday which is at 8 hours. Birthday is an additional paid holiday but must be requested approved by supervisor, and taken in the same week as the birthday occurs. Accrues weekly from hire date at the rate depending on length of time in service. PLT may be used, paid, after six (6) months.