Help Desk Support Analyst

Help Desk Support Analyst

Do you have a strong interest in technology? Are you self-motivated and a quick learner? If you flourish in a fast-paced, results-oriented environment, if you want to achieve individual success within a "team first" organization, then our Technology team may well be just what you're looking for.

Westlake Financial is the largest privately held auto finance company in the Nation.

We are committed to growing and strengthening our organization by hiring the people that make Westlake World (our culture) what it is. Through hiring the best fitting applicant and supporting our people in further developing their skills, we transition our applicants into Westlake Warriors (our people).

With 30% YOY growth and assets of 24 Billion, we are always looking to acquire talented individuals as we expand our presence in the Auto Finance Industry. Westlake Financial believes in PEOPLE with the PURPOSE and PASSION to assist our more than 25,000 dealer partners. Our team is passionate about innovation, data-driven decision-making, and delivering exceptional results.

We take pride in providing online and onsite training to promote professional growth.

Responsibilities :

• Responds to phone calls, emails and online tickets using Westlake's ticket system
• Documents, tracks, and monitors problems to ensure a timely resolution
• Process new user setup and termination requests in required systems
• Process setup requests / changes in the Servicing System
• Troubleshoot and correct basic problems with multiple applications (either homegrown or through third-party vendors)
• Escalate requests to the appropriate team member as needed
• Update / modify existing reports
• Review system logs daily and escalate errors to appropriate team members as needed
• Log appropriate requests in vendors ticketing system
• Performs other duties as assigned

Essential Knowledge & Skills :

Strong communication skills

Strong organizational and problem-solving skills

Multi-tasking ability

Minimal weekend and evening support either on-call or on-site

PC Hardware support

Windows Management and troubleshooting experience

Microsoft Windows 7 and any related certification are a plus

Education : Bachelors PREFERRED

Pay Rate :

21 per hour

The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.

Full-Time Benefits :

Medical, Dental, and Vision benefits

Life Insurance and Long-term disability plans

Flexible Spending Account

401K matching

Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching

Wellness Programs

Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)

Career Path Opportunities

Discounts on Parks, Museums, Movie Tickets, and Attractions

Employee Loan Assistance

Annual Flu Shot

Paid Vacations Days

Paid Sick days

Paid holidays

HGym (available in our Los Angeles, CA & Dallas, TX office)

Rental Car Discounts, Dell Member Purchase Program

UKG Wallet

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

We are an equal-opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and / or interview process should notify a representative.