About Us :
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
How We Work :
At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values : Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.
The Opportunity
As a Staff Operations Command Center Supervisor, you are responsible for helping ensure the efficient delivery of the NOC service globally. While you do not have direct management accountability, you 'run the floor,' assigning workload, providing feedback, and coaching NOC Analysts on observed trends or quality issues. You lead with a growth mindset, identifying Continuous Service Improvement (CSI) opportunities, partnering with NOC Leaders, or delegating as needed. You represent the NOC as a voice for the customer and advocate for better availability and service delivery. You are uncomfortable with the "status quo" when there’s a better way, and you excel in leading through ambiguity, offering guidance to NOC Analysts.
Given the global nature of our business, our Engineers work in a rotating shift pattern covering the hours of 12 : 00pm – 11 : 00pm MT hours within a condensed work week.
Core Responsibilities :
Deliver a Repeatable, Quality Incident Management Service
Improve Availability Proactively :
Drive Innovation and Continuous Service Improvement (CSI)
Foster Development :
What you bring to the team :
As a Staff Operations Command Center Supervisor are a key Leader and strategic enabler within the NOC. Balancing operational oversight with mentorship and continuous improvement ensures the Team delivers exceptional service and meets the organization’s evolving needs. Your role shapes the NOC’s global impact, driving efficiency, innovation, and a relentless focus on customer success. You embody the principles of One NOC, One Voice, One Team, guiding the NOC to achieve operational excellence and long-term organizational growth.
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Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us :
Our Culture :
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to . How to Apply Interested? Submit your application here . We can’t wait to hear from you!
Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and / or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.
Base Pay Ranges :
SF Bay Area, New York City Metro Area :
Base Pay Range : 36.17 - 53.04 USD
California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska :
Base Pay Range : 28.56 - 41.88 USD
All other cities and states excluding those listed above :
Base Pay Range : 26.18 - 38.39 USD
Operation Supervisor • Draper, UT