Product Support Representative - Tier 1 (RCM/Billing/Healthcare)Raintree Systems, Inc • TX, US
Product Support Representative - Tier 1 (RCM / Billing / Healthcare)
Raintree Systems, Inc • TX, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
- serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_descriptionDuties and Responsibilities Provide support, technical solutions, and basic how-to guidance to clients on Raintree’s EMR platforms Focus your efforts on quickly developing your knowledge and skills in 1 of 3 core domains (Practice Management, Clinical or Billing / Financial) Provide exceptional customer service – always remain positive and respectful, taking a phone-first approach. Demonstrate top-notch communication skills through empathy and active listening. Use these skills to help gather relevant information and validate to remove ambiguity. Demonstrate exceptional troubleshooting skills to isolate the cause of basic issues and steps to recreate the problem. Expedite Problem-solving by leveraging all tools at your disposal (KB, documentation, screen sharing, test systems, etc.) Leverage critical thinking skills to aid with prioritization, independent decision making, and problem deconstruction abilities. Effectively Manage your cases - Document, Document, Document. Set specific follow-up dates / times w / the client and meet those commitments. Do what is right, and don’t let your cases get stale. Leverage priority and aging to guide follow-ups and when issues should be escalated. Identify client needs quickly and successfully implement solutions Close the required minimum number of client cases and follow-up on escalated issues Perform new Raintree software upgrades and related tasks as needed Provide timely updates to management on all high priority, high impact issues Identify common challenges and proactively inform ways to improve our product / processes Contribute to Raintree’s knowledge base content, documentation, and training materials Link knowledge articles used to resolve issues to all relevant cases Ensure compliance with company policies, maintaining data security and confidentiality. Client first - own it and figure it out internally. Avoid transferring customers, calls or cases. Beyond great service, your job is to be a top notch Raintree troubleshooter / problem solver. Position Proficiencies and Requirements Bachelor’s degree or relevant experience At least 2 years of software application support experience in a SaaS environment High technical aptitude Proven track record of outstanding client support, troubleshooting and problems solving in a complex, technical environment Medical / Revenue Cycle Management experience preferred Previous SaaS or Healthcare IT company experience preferred Working knowledge of EMR / EHR medical software applications is a plus Must be able to work on a Pacific Time Zone schedule (8am-5pm PT preferred) This position will require a HIPAA compliant environment. A controlled and dedicated workspace will be necessary to be successful. Our Perks Remote Work / Work From Home Paid Time Off / 11 Paid Holidays / Year-End Holiday Break Health, Dental, Vision, HSA / FSA 401K with Company Match Disability & Life Insurance Employee Assistance Program Paid Parental Leave About Raintree Systems Raintree is the preeminent platform for enterprise and mid-sized therapy provider organizations. Our award-winning solutions in patient engagement and communications, clinical documentation, revenue cycle management (RCM), and business intelligence are tailored to the needs of physical therapy, occupational therapy, speech therapy, and ABA practices across all treatment settings. Our Core Values We put our Clients First - We are Open and Honest - We are Disciplined, Yet Flexible We love to Solve Problems - We are Committed to Greatness - We are a High Performance Team Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Powered by JazzHR
Associate Product Support Representative (RCM / Billing) Location :
- Austin, Dallas, Houston TX / Hybrid Department : Customer Support At Raintree, we’re not just shaping the future of therapy technology – we’re creating it.
- This is your chance to be part of something bigger, where your career will have game-changing, career-defining moments that propel you to new heights.
- We aim to be the best place for the best people , and we’re looking for ambitious, creative thinkers ready to make an impact.
- Whether you’re advancing AI solutions or enhancing user experiences, your work here will shape the future of therapy technology while advancing your career alongside dedicated professionals who are as committed to your success as you are.
- At Raintree, your ideas drive real change, your growth is limitless, and the work you do will touch millions of lives.
- Ready to ignite your career and leave a lasting legacy?
- Join us and be part of something extraordinary.
- An Associate Product Support Representative plays a critical role in the overall client experience. This person is often the face of the company for users experiencing issues or questions with Raintree software. Great support is about earning trust through urgency, consistency, follow-through, and the delivery of high-quality answers. Responsibilities of the role focus on responsiveness, troubleshooting, problem-solving, case management, and client service / communication. They will work closely with clients and other support team members to efficiently identify and solve basic issues. The ideal candidate is skilled at troubleshooting / problem-solving, has a curiosity to learn, and can juggle multiple priorities while putting the client’s needs first.
Role responsibilities include but are not limited to the following :
serp_jobs.job_alerts.create_a_job
Product Support Representative • TX, US
Job_description.internal_linking.related_jobs
Trusted Name in Rural Healthcare for Over 40 Years!.With over 40 years of experience, weve built strong relationships with healthcare facilities throughout Texas.
From part-time and as-needed shifts...serp_jobs.internal_linking.show_more
DocCafe has an immediate opening for the following position : Physician - Infectious Disease in Texas.DocCafe is the premier physician and advanced practice job board to help you advance your health...serp_jobs.internal_linking.show_more
CircleLink Health is looking for a passionate, outgoing, and tech savvy Care Ambassador to enroll Medicare patients into a monthly check-in program.
In this part time role, our Care Ambassadors play...serp_jobs.internal_linking.show_more
Location : Remote / Field Visits to member homes and / or facilities (Source from Corpus Christi area, if possible.SHIFT : 8am 5pm Monday thru Friday.
No overtime required.Duration : 6 months, possible ex...serp_jobs.internal_linking.show_more
Compensation : Varies per assignment.Location : Remote (USA) Company : ProductReviewJobs Thank you for your interest in becoming a Paid Product Tester.
This opportunity is for completing market researc...serp_jobs.internal_linking.show_more
Job Summary The Physical Therapist organizes and conducts medically prescribed Physical Therapy to relieve pain, restore function, evaluate and prevent disability following disease, injury, or loss...serp_jobs.internal_linking.show_more
You will be a practitioner on our telehealth platform 'Intellect', where your role is to support our clients' mental health and personal growth based on the individual needs and goals.This is deliv...serp_jobs.internal_linking.show_more
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare.We are known for delivering insights, products, and services that make quality care more accessibl...serp_jobs.internal_linking.show_more
Endocrinology Physician at Dane Street summary : .The Endocrinology Physician performs clinical reviews of insurance appeals and medical claims, ensuring compliance with medical standards and client ...serp_jobs.internal_linking.show_more Shift : Hours of operation is 8-6 : 0 : 30 CST pm.Lunch break : 1 hour during training, once assigned shift 30 minutes & 2 15-minute breaks.
OT potential can support other departments with authorization.D...serp_jobs.internal_linking.show_more 
A non-profit health center with over 40+ years of experience providing patient-centered health care services to 6 counties across northeast Texas is seeking a BE / BC Pediatrician.If you have a passi...serp_jobs.internal_linking.show_more CircleLink Health is looking for a passionate, outgoing, and tech savvy Care Ambassador to enroll Medicare patients into a monthly check-in program.
In this part time role, our Care Ambassadors play...serp_jobs.internal_linking.show_more 
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.serp_jobs.internal_linking.show_more
Infectious Disease Physician at All Star Healthcare Solutions summary : .As an Infectious Disease Physician at a leading HIV clinic in Houston, I provide primary care with a focus on HIV treatment.Th...serp_jobs.internal_linking.show_more
Infectious Disease Nurse Practitioner or Physician Assistant.The ideal candidate will have a strong interest or experience in Infectious Disease and demonstrate a commitment to improving patient ou...serp_jobs.internal_linking.show_more DocCafe has an immediate opening for the following position : Physician - Pediatrics in Texas.DocCafe is the premier physician and advanced practice job board to help you advance your healthcare car...serp_jobs.internal_linking.show_more 
We have outstanding, flexible opportunities for Texas-licensed Infectious Disease Physicians to join Post Acute Specialists in Texas! Our hybrid care model combines telehealth and in-person care se...serp_jobs.internal_linking.show_more
Be part of a growing health system comprised of over 60 hospitals or long-term care facilities and 175 clinics.The system employs over 1100 physicians across four southeast states.Outpatient practi...serp_jobs.internal_linking.show_more
Emergency Medicine opportunities throughout Texas Renewing $10K Sign-On Bonus
Southwest Medical Associates, Inc • TX, US
serp_jobs.job_card.full_time +2
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Infectious Disease Physician - Competitive Salary
DocCafe • TX, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Bilingual Care Ambassador - BONUS Eligible
CircleLink Health • TX, US
serp_jobs.filters.remote
serp_jobs.job_card.part_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_variable_days
LTSS Service Care Manager - J01031
Axelon Services Corporation • TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Paid Product Tester
Product Review Jobs • Wilmeth, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Orthopedic Physical Therapist - Pelvic Health
Shannon Health • TX, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Clinical Provider (Texas, USA)
Intellect • TX, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
Director, Product Management - Lynx - US Remote
MCKESSON • TX, United States
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Endocrinology Physician
Dane Street • Not Specified, TX, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Clinical - Care Navigator - J01009
Axelon Services Corporation • TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Pediatrics Physician
Strelcheck Healthcare Search • Not Specified, TX, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Bilingual Care Ambassador
CircleLink Health • TX, US
serp_jobs.filters.remote
serp_jobs.job_card.part_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
Remote Customer Service Representative – Product Testing
GLOCPA • Sunset CDP, Texas
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Infectious Disease Physician
All Star Healthcare Solutions • Not Specified, TX, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Infectious Disease Physician Assistant Employment | UT Health East Texas in Tyler
Ardent Health Services • TX, US
serp_jobs.job_card.permanent
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Pediatrics Physician - $150 - $180 / hourly (, TX, United States)
DocCafe • , TX, United States, TX, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Infectious Disease Physician
Inspire Medical Group • Not Specified, TX, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Southeast Texas Primary Care - Beaumont- Houston area
cs Royal Oak Health Group • TX, US
serp_jobs.job_card.permanent
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted