Customer Service Advisor

AMA TechTel is a rapidly growing telecommunications company and we have immediate openings for dynamic individuals in our Customer Service department as a Customer Service Advisor .

Customer Service Advisors have the overall responsibility of delivering outstanding customer support to our rapidly growing customer base.

Customer Service Advisor Job Responsibilities

• Handle inbound sales, customer service, billing and repair issues.
• Have a thorough understanding of all products offered to ensure that you are comfortable and confident with any issues that arise to help customers.
• Monitor ACD queues and manage talk times to ensure prompt, efficient service to customers.
• Follow guidelines set up for proper call handling processes and procedures.
• Achieve quality metrics through Quality Assurance guidelines.
• Make outbound calls to customers to help gather information as necessary to resolve issues.
• Sell residential product offerings to inbound callers while following correct sales procedures.
• All other duties as assigned.

Requirements

Benefits