Senior Network and Infrastructure Engineer- Level 4

Company Description

Our client is an award-winning Managed IT Services Provider (MSP) and a long-term technology partner based in Racine County, Wisconsin, serving clients nationwide. They provide fully customizable IT solutions, including cybersecurity, cloud services, and strategic consulting, tailored to meet the exact needs of businesses and nonprofits.

Job Description

The Senior Network & Infrastructure Engineer is a key role within the Services Department. The position has three primary responsibilities. The first responsibility is for the technical management of network and infrastructure projects, directly assigned, for their clients. An additional primary responsibility is to provide technical Level 4 escalation support for all Service Desk (MSP) incidents, as well as Professional Service clients. The final primary responsibility will be to act as the senior technical approver on all Professional Scopes of Work (SOW).

Responsibilities :

• Technical Project Management (May Include Travel)

Oversee and manage assigned projects to ensure proper implementation and configuration, leading to successful project completion.

Create effective documentation (customer-facing and internal) for assigned projects to provide necessary information to clients and relevant staff

Work with senior staff to create, review, and approve the architecture, design, staging, task list, etc., for all networking and infrastructure projects to ensure they are accurately and thoroughly scoped. This may include properly sizing hardware or software needs.

Provide L4 technical escalation support for the Professional & Service Desk team in remediating project and ticket issues.

Responsible for the overall architecture, design, implementation, and management of the Dev Environment as directed by the VP of IT Services.

Perform remote and on-site client visits, primarily during project implementation but possibly beforehand to ensure proper scoping.

This role will be responsible for the oversight of internal IT functionality, projects, and directives as guided by the VP of IT Services.

This will include studying, completing, and maintaining any required vendor certifications or training needed to benefit the Services Department

Qualifications

Qualifications :

Abilities :

Additional Information

All your information will be kept confidential according to EEO guidelines.

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