ICF Administrator

Job Posting : Residential Services Administrator

The City of Virginia Beach Department of Human Services is seeking a Residential Services Administrator to provide leadership, oversight, and operational management for residential services that support individuals with intellectual and developmental disabilities. This includes managing intermediate care facilities, waiver-funded group homes, and supported living programs. The administrator ensures that services are person-centered, compliant with regulations, and aligned with best practices in developmental services; is accountable for the quality of care, staff performance, fiscal stewardship, and the health and safety of the individuals served across multiple residential settings.

Essential Duties and Responsibilities

• Provide strategic and day-to-day operational leadership for ID residential programs, including Intermediate Care Facilities (ICFs) and waiver-funded homes.
• Develop and implement policies and procedures regarding the operation of all residential services.
• Ensure compliance with federal and state regulations, licensing standards, Medicaid guidelines, and agency policies.
• Oversee the development, implementation, and monitoring of person-centered plans and active treatment strategies in accordance with ICF ID and Home and Community-Based Services (HBS) waiver requirements.
• Supervise program managers and other key personnel, providing coaching, performance evaluations, and opportunities for professional development.
• Manage the program budget, staffing patterns, and resource allocation to ensure cost-effective service delivery.
• Foster a culture of dignity, inclusion, and respect for the rights and preferences of the individuals served.
• Act as a liaison to families, guardians, oversight agencies, and other stakeholders.
• Coordinate with clinical, medical, and behavioral health staff to ensure integrated care and continuity of services.
• Respond to emergencies and participate in an on-call rotation as needed.
• This position requires travel between various residential locations, with potential evening or weekend responsibilities. The administrator must be able to respond to emergencies and provide support to program staff in diverse settings.

The City offers a generous benefits package such as health, dental and life insurance, retirement, and savings plans. Other key benefits include : Maternity / paternity and parental leave, Holidays and Paid-Time-Off, Leave donation program, Tuition Reimbursement, Employee Assistant Program, Professional Development.