Director of Personal Lines

Job Title :

• Director of Personal Lines Location : Ann Arbor, Michigan (In-Office) Travel : Some travel required About Tropolis Tropolis is a technology-enabled insurance brokerage growing through partnership with high-performing independent agencies across the country.
• Headquartered in Ann Arbor, Michigan, we are building a national platform grounded in local relationships and shared values.
• Our principles—integrity, ownership, leadership, and service—guide every decision we make.
• Position Overview Tropolis is seeking a strategic and experienced Director of Personal Lines to lead our personal lines business across the platform.
• Based at our Ann Arbor headquarters, this role will set the vision, oversee operations, and collaborate across functions to scale personal lines with consistency, profitability, and service excellence.
• The Director will work closely with our Director of Revenue and Carrier Relations, CFO, CEO, Agency Partners, M&A team, and integration team to optimize performance and help shape the future of personal lines at Tropolis.

Key Responsibilities Strategic Leadership & Growth Develop and lead the personal lines strategy to support growth, profitability, and consistency across the organization Collaborate with agency partners to align business goals and support their success Support M&A evaluations and contribute to integration planning for acquired personal lines operations Cross-Functional Collaboration Partner with the Director of Revenue and Carrier Relations to manage and expand market access and carrier relationships Coordinate with the CFO on revenue metrics, carrier economics, and margin targets Work with the integration team to standardize personal lines operations across agencies Engage with producers and the broader sales team to strengthen client retention and cross-sell efforts Operational Excellence Lead the implementation of best practices in workflow, systems, and service delivery Improve key performance indicators such as retention, average revenue per policy, and close ratio Contribute to the development of personal lines training and resources within Tropolis University Qualifications 8+ years of experience in personal lines insurance, including 3+ years in a leadership role Proven success managing personal lines operations and growing high-performing teams Deep knowledge of products, underwriting, and personal lines carrier relationships Strong analytical and communication skills, with the ability to lead across a multi-agency platform Michigan P&C license required Compensation & Benefits Salary range :