Head of Relationship Management

Head Of Relationship Management

At Landmark, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work.

Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things.

We offer a range of benefits to support your well-being and career growth, including :

• Competitive Salary
• Generous Holiday Allowance : 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year
• Annual Lifestyle Allowance : 300 to spend on an activity of your choice
• Pension Scheme : Matched up to 6% for the first 3 years, and up to 10% thereafter
• Private Health Insurance : Provided by Vitality
• Group Income Protection Scheme
• Charitable Fundraising : Matched funding for your efforts
• Cycle to Work and Gym Flex Schemes
• Internal Coaching and Mentoring : Available throughout your time with us
• Training and Career Progression : A strong focus on your development
• Family-Friendly Policies
• Free Parking

Join us at Landmark and be part of a team that supports your ambitions and growth, both personally and professionally.

The Opportunity

Landmark Valuation Services (LVS) owns and manages a key technology platform that enables the management, instruction and transmission of property data between lenders, surveyors and other third parties.

The company is in a midst of a transformation, with the overall goal of ensuring greater efficiencies within our customers' businesses, and creating value for them. The overall mission of the Landmark Group is to completely digitise the property transaction process, through transparency and transmission of data, reducing transaction times significantly, leading to speed and certainty throughout the home buying and selling process.

The Head of Relationship Management in LVS will be responsible for all Lender and Surveyor relationships and sales, account management, business development and if appropriate, telesales. They will be highly engaged and influential within many of our key customers at a senior level, and will be responsible for the team of Relationship Managers and Business Development Managers within their team.

The Head of Relationship Management will design and execute a sales and relationship strategy, develop plans and campaigns to grow new revenues from the implementation of upgraded technologies and products within our base, as well as retain existing revenues, protect existing revenue from competitors, and deliver growth from existing accounts.

The objective of the Head of Relationship Management is to grow gross revenue and win market share in line with budgeted gross revenue, net revenue and volume expectations. The role requires the ability to operate at a very senior level, and gain insights from customers with the output being sales and relationship strategies that win and retain business.

Build and maintaining networks within the industry and strong relationships with key customers is an expectation, as is identifying and converting commercial opportunities with the top UK mortgage lenders and surveyors, doing this to an extent by themselves but also via the team below them.

In addition, this role will be required to support the Relationship Managers and BDMs in engaging deeply with customers at a detailed level to ascertain their long term goals and motivations, current and future wants and needs, engage them in user research / UX and design and work through the team with Product Management to ensure new technologies and solutions (for example, Vantage, SPN+, risk products and Automated Valuation Models) and help front the successful migrations of customers onto the new platforms.

About You

The Head of Relationship Management will be positive, motivated, persuasive and well organised and able to demonstrate the ability to sell, negotiate and lead by example. You will also be calm, composed and professional with the ability to inspire, innovate and encourage best practice. You will also be / have :

About Us

Landmark Information Group holds a wide portfolio of market leading Prop-Tech (property technology) businesses that span an incredible range of markets and technology platforms across the sector. We are at the forefront of innovation and thought leadership in the property industry, being a supplier of national property-related data.

We deliver award-winning solutions to estate agency, conveyancing, surveying, lender valuations, land asset management, environmental consultancy, and Government markets. This is a chance to join the organisation as we make major steps forward in leveraging the latest cloud and large-scale technologies to start bringing together the entire market to a unified platform.

We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.