Program Manager

Program Manager

Requisition # : req15842

Location :   Grand Rapids, MI

Hours :   Full-time (40 hours / week)

At Bethany Christian Services, we believe families provide the strongest foundation for care and connection. That's why we focus on strengthening and empowering families, always advocating for family-centered solutions to keep children safe. Our work began in 1944 with the care of a single child. Today, inspired by our faith, our aim is to demonstrate the love and compassion of Jesus in our services for children, youth, and families. Working at Bethany means joining a team of nearly 2,000 dedicated professionals with diverse skills, serving communities across the country. Together, we’re united in our mission and these shared values : we’re motivated by our faith, we support one another, we champion justice, we pursue excellence, and we’re in it for the long haul.

As Program Manager, you will be primarily responsible for overseeing the administration and management of the assigned program, supporting the goals and objectives of the program to ensure needs of program participants are met. This individual will also be responsible for the program compliance as it relates to the professional standards, contractual regulations, regulatory and agency standards.

This position is expected to function effectively with limited supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements.

ESSENTIAL JOB RESPONSIBILITIES

• Direct, lead, and / or develop all direct reports within the assigned program;
• Provide weekly individual and team supervision to staff and interns, meeting with the Branch Director regularly;
• Build and cultivate a cohesive team and maintain positive staff morale;
• Ensure effective operations through selection, training and orientation of new staff;
• Manage vacation schedules to ensure adequate coverage and availability of services;
• Oversee all program related activities;
• Ensure program activities satisfy state, licensing and contract requirements, agency requirements, and COA standards;
• Ensure program operations and services are consistent with the established agency, state, federal, and licensing standards and requirements;
• Ensure agency policies and procedures are followed by completion of staff evaluations, time sheets and reimbursement requests;
• Maintain, enhance, and develop positive relationships with referral sources, community agencies, and community partners;
• Track program outcomes for grant and other reporting requirements;
• Ensure that outcome measures are met in a timely and effective manner;
• Attend all required Bethany trainings and staff meetings to ensure effective and efficient service coordination;
• Stay up-to-date on current trends and theories related to the program, while proactively recommending changes to agency policy and practice, as necessary;
• Complete other duties as assigned.

QUALIFICATIONS :

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