Technical Sales EngineerAGC Multi Material America • Tempe, Arizona, USA

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Technical Sales Engineer

AGC Multi Material America • Tempe, Arizona, USA

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AGC Multi Material America Inc. (AMMA) a leading manufacturer of advanced Copper Clad Laminate materials for high-performance electronics is seeking an Applications & Technical Service Engineer for the East Coast to support customers in laminate selection PCB fabrication and process troubleshooting. This role serves as the primary technical liaison between customers and AMMA providing onsite and remote support conducting root cause analysis and collaborating with internal teams to drive product and process improvements.

ESSENTIAL FUNCTIONS

Customer Technical Support

Provide frontline technical support on laminate selection processing and best practices.
Troubleshoot PCB fabrication issues involving AMMA materials (e.g. drilling plating etching lamination).
Assist with root cause analysis and implementation of corrective and preventive actions (CAPA) for customer complaints.

Customer Engagement & Customer Visits

Visit customer facilities to understand application requirements resolve technical challenges and conduct process audits.

Serve as the primary technical contact for fabricator accounts and complex customer projects.

Documentation & Reporting

Maintain detailed customer engagement reports and follow-up actions.

Create and update technical documentation including process guidelines and best practice recommendations.

Cross-Functional Collaboration

Work closely with Quality Production R&D and Sales to ensure alignment on technical issues and customer needs.

Provide structured feedback from the field to R&D and Product Engineering to support continuous improvement.

Training & Knowledge Transfer

Deliver technical training to customers Sales and Operations teams on AMMA product performance and PCB fabrication.

Stay current with PCB industry standards (IPC UL etc.) and emerging technologies.

Quality & Compliance

Support internal and external audits by preparing documentation and participating in audit discussions.

Field Support & Travel

Travel to customer and partner sites to provide in-person technical support audits and troubleshooting.

Offer remote support via virtual collaboration tools when needed.

QUALIFICATIONS

Bachelors degree in engineering or related technical field (or equivalent work experience).

Minimum 10 years of technical experience in laminates or printed circuit board (PCB) manufacturing.

Strong understanding of PCB fabrication processes including drilling plating imaging lamination and testing.

Proven ability to diagnose and resolve technical problems in a fast-paced customer-focused environment.

Excellent written and verbal communication skills.

Ability to work independently manage multiple priorities and travel as required (domestic and international).

WHAT WE OFFER

Competitive pay with a comprehensive benefits package consisting of Medical Dental Vision STD and LTD.

Supplemental benefits are available which include Voluntary Life Insurance Accident Critical Illness and Hospital.

Paid Time Off

11 paid Holidays

AGC Multi Material America Inc. is an Equal Opportunity Employer.

Required Experience :

Senior IC

Key Skills

Computer Science,Electrical Engineering,Active Directory,Tcp / IP,OS,Database,Linux,Java,fax server,Troubleshoot,Complex issues,Problem Resolution,hardware,Technical Support,UNIX

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 30 - 34

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