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Director, ECM Solutions

Director, ECM Solutions

VRC CompaniesManchester, NH, US
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Job Description

Job Description

Description :

Join Vital Records Control as a Site Director – Lead, Innovate, and Drive Operational Excellence!

Location : Manchester, NH

Employment Type : Full-time, Exempt

About Us

At Vital Records Control (VRC) , we help businesses securely manage their information and transform operations through innovative scanning and digital solutions. We’re growing fast and seeking an experienced Site Director to lead one of our key scanning facilities.

What You’ll Do

As Site Director, you will be the key leader for the entire site, overseeing all departments—Prepping, Scanning, Indexing, Quality Control, and Warehouse. Your role will focus on :

  • Leading Operations : Drive productivity and efficiency across all site functions
  • Managing Leaders : Oversee the Digital Manager & Digital Supervisor, ensuring team alignment and accountability
  • Ensuring Customer Success : Serve as the main point of contact for escalations, contract oversight, and service expectations
  • Driving Financial Results : Own site performance (Revenue, EBITDA, Revenue per FTE) and ensure goals are met or exceeded
  • Improving Processes : Identify opportunities for operational improvements and implement solutions
  • Maintaining Standards : Ensure equipment, reporting, and facility are operating at peak performance

What We’re Looking For

  • Proven leadership experience in operations, scanning, manufacturing, logistics, or related field
  • Experience managing managers / supervisors in a high-performance environment
  • Strong financial and operational acumen (budgeting, KPIs, performance tracking)
  • Exceptional communication and decision-making skills
  • Ability to foster a culture of accountability, teamwork, and results

    • Why Work at VRC?

  • Lead a major facility with direct impact on performance and customer satisfaction
  • Competitive pay and benefits package
  • Growth opportunities in a fast-growing industry
  • Work with a supportive executive team that values results and leadership

    • Apply Today!

    If you’re a results-driven leader who thrives in operational excellence and team success, we want to hear from you.

    Requirements :

  • Able to demonstrate ability to communicate physical and digital records management best practices.
  • Thrives as an independent business leader in a fast paced and constantly changing environment.
  • Has strong problem-solving and process management skills.
  • Manages day-to-day client interaction, including setting and managing client expectations.
  • Demonstrates outstanding project and time management skills
  • Can meet critical deadlines, manage team resources, schedules, and ensure consistent documentation of processes.
  • Ability to generate an atmosphere of exceptional team synergies, positive energy
  • Flexible in dynamic situations. Activities, duties, and responsibilities may change at any time and without notice.

    • Required Education and Work Experience :

  • Bachelor’s Degree or equivalent management experience (5+ years) preferred.
  • Proven management experience in a fast-paced production environment (5+ years management or 8+ supervisory experience is required)
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    Director • Manchester, NH, US