Branch Support Specialist

Yukon Equipment Inc. Job Opportunity

Yukon Equipment Inc. Regular Pay Range : $25-$35 per hour

Why choose us? As a proud subsidiary of Calista Brice, we're part of a family of 20+ companies tackling tough construction, environmental, and technical challenges. Working at a Calista Brice company means joining a team where cultural values and practical innovation come together to create meaningful impact. You'll experience the stability of a large organization while enjoying the tight-knit community and entrepreneurial spirit of a smaller company, with opportunities to grow your career across our diverse family of businesses. Calista Brice is owned by Calista Corporation, an Alaska Native Corporation (ANC) established under the Alaska Native Claims Settlement Act of 1971. ANCs were created to support economic development and self-determination for Alaska's Indigenous peoples. Our work directly contributes to advancing the social, cultural, and economic welfare of over 35,000 Alaska Natives in the Calista Region.

What does Yukon Equipment Inc. do? Yukon Equipment is Alaska's oldest locally-owned heavy equipment dealer, supporting construction projects with sales, rentals, repairs, and parts for a wide range of machinery. With store locations in Anchorage, Wasilla, and Fairbanks, we sell and repair backhoes, excavators, bulldozers, trailers, forklifts, and everything in between. Our technical experts help Alaska's builders find exactly what they need to get the job done right. Working alongside our experienced team, you'll have the chance to develop diverse skills and build your career. Yukon Equipment is a proud subsidiary of Calista Brice, a group of 20+ companies delivering construction, engineering, and environmental solutions across the United States.

Branch Support Specialist

What can you expect? As the Branch Support Specialist, you will work onsite in Anchorage, AK and will assist in the general operations of the Anchorage Product Support Department while assisting Territory Sales Managers (TSMs) with sales and rental leads. This role serves as a key liaison between customers, sales, and service teams, coordinating equipment rentals, managing dispatch and maintenance schedules, and ensuring accurate documentation and billing. You will also assist with customer service, parts coordination, and yard operations, helping maintain organized, efficient, and safe branch activities. Strong communication, organizational, and multitasking skills are essential to ensure smooth daily operations and exceptional customer support.

How will you do it?

• Work with Territory Sales Managers and customers to develop sales and service leads.
• Create and record work orders as necessary.
• Assist walk-in customers with rentals, sales, parts, and or service issues, and direct to the proper department as necessary.
• Coordinate with clients to confirm rental specifications, pricing, and delivery schedules on rentals, parts, and service projects.
• Create and process rental orders, ensuring proper documentation and equipment availability.
• Assist with managing customer accounts and ensuring the accuracy of rental agreements and billing details.
• Maintain and update customer records, sales data, and rental history in the Customer Relationship Management (CRM) system.
• Safely move and organize heavy equipment in a neat and efficient manner.
• Maintain yard cleanliness, organization, and overall operational readiness.
• Support the rental department by assisting with equipment check-in and check-out, including cleaning units and operating a pressure washer as needed.
• Operate material handling equipment such as forklifts and other related machinery.
• Assist in promptly addressing customer complaints or issues, working with relevant teams to provide effective solutions.
• Manage dispatch, rental repairs and maintenance of rental equipment fleet.
• Manage rental yard activities including equipment sign-out / check in, and yard organization.
• Manage inventory and ensure accurate counts and assist with unit audits.
• Assist customers with parts orders and parts delivery as needed.
• Code external vendor invoices (shop supplies, sublet repairs) and bills for processing.
• Prepare customer and internal work orders for closing for the Service Department.
• Maintain filing of closed work orders.
• Direct parts and rental calls to Anchorage Branch.
• Coordinate with Anchorage Branch for office supplies and administrative support.
• Work in a constant state of alertness and in a safe manner.
• Move and arrange heavy equipment in an organized manner.
• Be responsible for yard cleanliness and organization.
• Utilize material handling equipment such as forklifts, etc.
• Perform other duties as assigned.

Supervisory Functions : This position does not have any supervisory responsibilities.

Knowledge, Skills and Abilities : Knowledge of service department operations, equipment rentals, and parts management. Understanding of rental agreements, work orders, and invoicing processes. Familiarity with inventory tracking, yard organization, and equipment maintenance procedures. Understanding of customer service principles and conflict resolution practices. Excellent time management skills and ability to use time effectively during scheduled shifts. Ability to be consistently attendant and punctual.