Manager, Park Services Universal Kids Resort

JOB SUMMARY :

Responsible for overseeing the parkwide operation of Park Services across Universal Kids Resort including theme park back-of-house Team Member areas and resort perimeter roadways. Oversees leadership team and hourly Team Members by providing direction and development while ensuring park grounds quality performance standards Guest satisfaction (GSAT) Team Member satisfaction (TSAT) safety and labor optimization are met. Uses analytical skills to ensure that the park meets departmental standards for Guest and Team Member satisfaction and financial goals.

JOB RESPONSIBILITIES

• Oversees the daily operation of Park Services and overall cleanliness including the theme park Guest-facing areas back-of-house Team Member areas and resort perimeter roadways. Supports cleanliness overall maintenance and quality across Universal Kids Resort including all benches trash cans restrooms trash removal sweeping and safety by routinely walking and being present in the field on a consistent basis. Observes and adjusts exempt and Team Member daily functions as needed to ensure operational effectiveness show readiness Guest satisfaction and safety compliance.
• Analyzes daily Finance flash reports Guest satisfaction (GSAT) and Guest Comment reports incident reports and video to stay in tune with the Guest experience and establishes strategic plans based on observed trends. Works with Director to prioritize discretionary and capital planning. Develops and manages to labor and non-labor budgets and looks for ways to improve overall efficiency of Park Services operations.
• Responsible for hiring decisions and training for staff. Directly oversees the Assistant Manager(s). Leads coaches and mentors by providing feedback on performance for not only Assistant Manager(s) but also Supervisors as needed. Ensures leadership team is meeting all objectives and accountabilities.
• Responsible for the application and oversight of all safety programs and proper usage of chemicals and equipment. Partners with Environmental Health & Safety and other operational departments to ensure compliance to safety standards and procedures. Collaborates across UKR Operations leadership to maintain the upkeep of all restaurants attractions and merchandise locations as well as back-of-house areas.
• Drives and executes plans for Park Services team that directly affect TSAT GSAT and safety standards while utilizing existing tools to measure and monitor performance against targets. Develops appropriate action plans to achieve or exceed targets.
• Responsible for providing resort-wide duty manager coverage depending on scheduled shift. Duties will include responding to escalated situations and incidents down times and making proper notifications to UKR leadership. Leads seasonal and resort-wide sustainment initiatives.
• Understand and actively participate in Environmental Health & Safety responsibilities by following established UDX policy procedures training and team member involvement activities.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY :

ADDITIONAL INFORMATION :

QUALIFICATIONS : To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and / or abilities (KSAs) required.

EDUCATION :

EXPERIENCE :

Your talent skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Kids Resort via-email the Internet or in any form and / or method without a valid written Statement of Work in place for this position from Universal Kids Resort HR / Recruitment will be deemed the sole property of Universal Kids Resort. No fee will be paid in the event the candidate is hired by Universal Kids Resort as a result of the referral or through other means.

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Universal Kids Resort is an equal opportunity employer. Universal elements and all related indicia TM & 2025 Universal Studios. All rights reserved. EOE.

Required Experience :

Manager

Key Skills

Veterinary Experience,Hotel Experience,Hospitality Experience,Cost Management,Management Experience,Conflict Management,Housekeeping Management,Property Maintenance,Hotel Management,Financial Report Interpretation,P&L Management,Supervising Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1