Dividend - Account Success Coordinator

Make banking a Fifth Third better®

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General Function

The account coordinator role collaborates with internal and external stakeholders to oversee and manage installer accounts within Dividend Finance’s network to meet specific goals and deliverables. This role works with cross‑functional teams to mitigate account‑level risk, minimize exposure, investigate problems, track progress, and produce reports. It is accountable for risk management and ensuring a positive customer experience while operating within the Bank’s risk appetite.

Essential Duties and Responsibilities

• Oversee all aspects of an assigned installer account to meet deliverables
• Conduct quality reviews of installed PV systems
• Facilitate corrective action with active partners and third‑party service providers
• Conduct funding reviews at project milestones
• Coordinate and track funding disbursements and reserves
• Collaborate with installation partners to set and meet clearly defined goals and deliverables
• Provide support to Dividend’s installation partners, Complaint Management, and Servicing teams
• Develop and produce weekly departmental reporting

Supervisory Responsibilities

None.

Minimum Knowledge and Skills Required

Compensation

Total Base Pay Range $53,400.00–$109,500.00 USD annual. The role is eligible to participate in an incentive compensation plan based on company and individual performance.

Benefits

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our total rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. Extensive benefits programs support the individual needs of employees and families, encompassing physical, financial, emotional and social well‑being.

Location

Virtual, California 00000

Employment Information

Attention search firms and staffing agencies : do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association, is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other legally protected status.

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