Operations Specialist

Description

This is a REMOTE position. Our headquarters are based in Naperville, IL.

Job Title : Operations Specialist

Location : Remote (serving 11 states)

Reports to : Head of National Operations

Overview

We are seeking a highly organized, customer-service–oriented professional to join our growing national healthcare operations team. This individual will play a critical role in coordinating medical supplies, managing graft orders, and ensuring a seamless referral management process across 11 states supporting 50–75 field clinicians.

The ideal candidate thrives in a fast-paced environment, is detail-driven, excels at problem-solving, and demonstrates exceptional communication and analytical skills.

Key Responsibilities

1. Supply Management (Medical & Non-Clinical)

• Serve as the central point of contact for supply management across 11 states and 50–75 field clinicians.
• Conduct weekly supply reviews with each clinician, documenting requests and ensuring timely orders via the web-based ordering system.

Source alternatives when items are unavailable — including substituting generic equivalents or ordering through alternate vendors such as Amazon, McKesson, or other approved suppliers .

2. Graft Ordering Coordination

3. Referral Monitoring & Customer Service

Skills, Knowledge and Expertise

Bachelor’s degree preferred (Healthcare Administration, Business, or related field) or equivalent experience.

Strong customer service orientation with excellent verbal and written communication skills.

Proficiency in Microsoft Excel (pivot tables, VLOOKUP, sorting / filtering, and data analysis).

Ideal Candidate Attributes

Analytical thinker who can spot trends, identify inefficiencies, and propose process improvements.

Benefits

Competitive compensation

Robust health benefits package including premium health, dental and vision insurance. FSA, HSA

Company sponsored Short and Long Term disability

Company Sponsored Life Insurance

401k plan with generous company match

Generous PTO policy with paid holidays and sick leave

Ready to join a passionate team and make a difference in healthcare? We want to hear from you!

United Woundcare Institute is a pioneering provider of wound care services that has redefined the standard of care in this vital medical area. With a patient-centered approach, we have successfully healed some of the largest and most complex wounds, treating almost 10,000 wounds each month. We are dedicated to propelling wound care to a whole new level, going wherever our patients are, whether in hospitals, nursing facilities, or homes. What sets us apart is our multi-specialty physicians, multi-modality treatments, and a multi-setting approach, ensuring continuity and consistency in care. Our results speak for themselves - our healing outcomes are unparalleled, reducing hospital readmissions and boosting star ratings. Our current partners include skilled nursing facilities, home health agencies, assisted living facilities, physician group practices, and hospital systems, all of whom have experienced the impact of our dedicated and relentless approach. With a focus on care coordination and evidence-based protocols, United Woundcare Institute is your trusted partner in healing. Join us and experience the difference.